Alta Equipment
Field Service Dispatch
Alta Equipment, New Hudson, Michigan, United States, 48165
Field Service Dispatch
Detroit, MI, USA * New Hudson, MI 48165, USAReq #245
Thursday, September 19, 2024
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!We provide our employees with the following tools and resources to be successful:TrainingTuition assistanceEmployee stock purchase planOutstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)401(k) with matchCompetitive wagesPaid time off10 paid holidaysWork schedule: M-F, day shift
Alta Equipment Company is seeking a full-time
Field Service Dispatch
role for our Construction Equipment Group
at either our Detroit or New Hudson, MI locations.
The primary responsibilities of the position consist of, but are not limited to:Dispatch Technicians to handle service requests and PM'sTake, record and prioritize customer calls for service requestsCompile and complete customer summary invoicingManage field truck expenses, work orders, and truck maintenanceOrganize and file paperwork for the departmentMaintain Technician time logAnswering internal and customer service callsWeekly payroll time card entryOpening and closing work orders, including accurately recording story lines into each orderScheduling periodic maintenance for customer equipmentAssist Technicians with finding technical dataOversee all aspects of the Parts and Service departmentDrive Parts and Service to meet forecasted goals while adding growthP&L of Parts and Service departmentWork hand in hand with department managers to promote safe working culture on a daily basisWIP control and invoicingEmployee and customer relationsMonitor building condition, organize all necessary repairs, perform building safety inspectionsInventory control, including parts cycle countsAssist the Sales department as neededFluent in the operations of the Parts and Service department in order to cover for any staff that may be offIncorporate Alta's Guiding Principles into daily activities
Desired Skills and Qualifications:
Previous dispatching, warranty administrative or mechanic experience is requiredA strong technical knowledge base is desired to answer Technician questionsMust have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.Possess excellent verbal and written communication skillsKnowledge of the geographic areaMust be willing to answer phone calls throughout all times of the day/nightExcellent time management skills and the ability to communicate with all levels of coworkers, as well as customersLanguage Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.
Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Physical Demands/Work Environment:
Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk,climb or balance, stoop, kneel, crouch or crawl, taste/smell.Vision: No special vision requirements.Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 poundsWork Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles
Culture is Job #1. Alta Equipment Company prides itself in the 3 P's of business:
People, Process and Product.
By investing in the best people and creating a "one team" approach, Alta Equipment Company earns customers for life.If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.
What we look for:At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learningOther Opportunities at Alta:Please visit our careers page to view other openings that may be of interest to you!Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact careers@altg.com immediately.Other detailsPay TypeSalary
Apply Now
Detroit, MI, USANew Hudson, MI 48165, USA
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Detroit, MI, USA * New Hudson, MI 48165, USAReq #245
Thursday, September 19, 2024
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!We provide our employees with the following tools and resources to be successful:TrainingTuition assistanceEmployee stock purchase planOutstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)401(k) with matchCompetitive wagesPaid time off10 paid holidaysWork schedule: M-F, day shift
Alta Equipment Company is seeking a full-time
Field Service Dispatch
role for our Construction Equipment Group
at either our Detroit or New Hudson, MI locations.
The primary responsibilities of the position consist of, but are not limited to:Dispatch Technicians to handle service requests and PM'sTake, record and prioritize customer calls for service requestsCompile and complete customer summary invoicingManage field truck expenses, work orders, and truck maintenanceOrganize and file paperwork for the departmentMaintain Technician time logAnswering internal and customer service callsWeekly payroll time card entryOpening and closing work orders, including accurately recording story lines into each orderScheduling periodic maintenance for customer equipmentAssist Technicians with finding technical dataOversee all aspects of the Parts and Service departmentDrive Parts and Service to meet forecasted goals while adding growthP&L of Parts and Service departmentWork hand in hand with department managers to promote safe working culture on a daily basisWIP control and invoicingEmployee and customer relationsMonitor building condition, organize all necessary repairs, perform building safety inspectionsInventory control, including parts cycle countsAssist the Sales department as neededFluent in the operations of the Parts and Service department in order to cover for any staff that may be offIncorporate Alta's Guiding Principles into daily activities
Desired Skills and Qualifications:
Previous dispatching, warranty administrative or mechanic experience is requiredA strong technical knowledge base is desired to answer Technician questionsMust have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.Possess excellent verbal and written communication skillsKnowledge of the geographic areaMust be willing to answer phone calls throughout all times of the day/nightExcellent time management skills and the ability to communicate with all levels of coworkers, as well as customersLanguage Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.
Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Physical Demands/Work Environment:
Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk,climb or balance, stoop, kneel, crouch or crawl, taste/smell.Vision: No special vision requirements.Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 poundsWork Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles
Culture is Job #1. Alta Equipment Company prides itself in the 3 P's of business:
People, Process and Product.
By investing in the best people and creating a "one team" approach, Alta Equipment Company earns customers for life.If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.
What we look for:At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learningOther Opportunities at Alta:Please visit our careers page to view other openings that may be of interest to you!Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact careers@altg.com immediately.Other detailsPay TypeSalary
Apply Now
Detroit, MI, USANew Hudson, MI 48165, USA
Share this job: