JLL
Community Manager
JLL, Indianapolis, Indiana, us, 46262
JOB DUTIES
AppImplementation andManagementPartner with appdeveloperto design and implement property-wide appSuperviseapp implementation and ensure deadlines are metProvide content and feedback to app developer in a timely mannerGive status updatesfor app development to XM Corporate staff and client on a specified cadenceReview building appoftenfor brand consistencyCreate and maintain app content in-line with luxury brand standardsMarket and promote app usage amongtenants, residents, guests, etc.
Tenant EngagementCreate property programming with the goal of creating a property-wide sense of inclusion and communityMaintains property programming budgetManagesand schedules building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.)Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at timesSpecial event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scaleAssists property management team in creating welcome collateral and events for new tenantsResponds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely mannerManages property social media sitesDesigns and copywrites internal marketing messaging and collateral for property programming and eventsincluding digital and printed communicationsActs as a building ambassador and engage tenants to participate in building programmingPlan robust program within property budgetNegotiate contracts with area vendors for best price, product and serviceWorks withExperience Management corporateteam to grow alocalPreferred Vendor listStays current on knowledge of local events and cultural attractions.Other concierge-related requests, as neededOther reports, duties, meetings TBD
SKILLS AND APTITUDESExperienced marketing and event planningCreatively produce ideas to develop bespoke programs to engage various demographics and interestsAbility to engage tenants and visitors to participate in events and programmingPossesses foresight to organize event logistics up to 3000 attendeesEye for clean, concise marketing collateralSuperior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venueAble to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needsMotivated self-starter who is able to work with minimal supervisionProactive, approachable and solution-focusedProfessional demeanor and appearanceStrong planning and organizational skillsExcellent interpersonal and communication skillsTakes initiative and anticipates needs of othersCommitment to company valuesKnowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
EDUCATION AND EXPERIENCEBachelor's Degree or equivalent work experienceAt least three years' experience in marketing and event planning, including VIP guest servicePrevious concierge or VIP retail experience highly-preferredExpert-level knowledge of the local area, including current dining, retail, and entertainment trends
AppImplementation andManagementPartner with appdeveloperto design and implement property-wide appSuperviseapp implementation and ensure deadlines are metProvide content and feedback to app developer in a timely mannerGive status updatesfor app development to XM Corporate staff and client on a specified cadenceReview building appoftenfor brand consistencyCreate and maintain app content in-line with luxury brand standardsMarket and promote app usage amongtenants, residents, guests, etc.
Tenant EngagementCreate property programming with the goal of creating a property-wide sense of inclusion and communityMaintains property programming budgetManagesand schedules building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.)Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at timesSpecial event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scaleAssists property management team in creating welcome collateral and events for new tenantsResponds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely mannerManages property social media sitesDesigns and copywrites internal marketing messaging and collateral for property programming and eventsincluding digital and printed communicationsActs as a building ambassador and engage tenants to participate in building programmingPlan robust program within property budgetNegotiate contracts with area vendors for best price, product and serviceWorks withExperience Management corporateteam to grow alocalPreferred Vendor listStays current on knowledge of local events and cultural attractions.Other concierge-related requests, as neededOther reports, duties, meetings TBD
SKILLS AND APTITUDESExperienced marketing and event planningCreatively produce ideas to develop bespoke programs to engage various demographics and interestsAbility to engage tenants and visitors to participate in events and programmingPossesses foresight to organize event logistics up to 3000 attendeesEye for clean, concise marketing collateralSuperior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venueAble to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needsMotivated self-starter who is able to work with minimal supervisionProactive, approachable and solution-focusedProfessional demeanor and appearanceStrong planning and organizational skillsExcellent interpersonal and communication skillsTakes initiative and anticipates needs of othersCommitment to company valuesKnowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
EDUCATION AND EXPERIENCEBachelor's Degree or equivalent work experienceAt least three years' experience in marketing and event planning, including VIP guest servicePrevious concierge or VIP retail experience highly-preferredExpert-level knowledge of the local area, including current dining, retail, and entertainment trends