Massachusetts General Hospital
Program Coordinator
Massachusetts General Hospital, Boston, Massachusetts, us, 02298
DescriptionGENERAL SUMMARY/ OVERVIEW STATEMENT:
Summarize the nature and level of work performed.The Cardiovascular Performance Program (CPP) at the Massachusetts General Hospital Corrigan Minehan Heart Center offers comprehensive cardiovascular care and physiologic testing for active individuals, ranging from recreational exercisers to professional sports athletes. Our services can be tailored for both healthy individuals and for those with established or suspected heart and vascular disease.
Our goals are to provide comprehensive and timely clinical care, advanced research, education and community outreach. Developed in 2009, our program was the first of its kind and is now an internationally recognized specialized program for athletic patients with cardiovascular disease and/or associated risk factors.Our team is looking for an energetic, organized individual to come join us in our mission to help patients with cardiovascular disease reach their goals for exercise performance in a safe and productive way.Under general supervision of the Director of the Cardiovascular Performance Program and the Administrative Manager, the Program Coordinator responsibilities include being a liaison between the program leadership and relationships with key partners across New England ,
managing multiple concurrent programs; analyzing program metrics and preparing data summaries; identifying and implementing process improvements, and supporting hospital staff and patients. The scope of responsibilities could range from developing patient materials and communications, to aiding providers as needed and supporting broader initiatives across the CPP as needed.PRINCIPAL DUTIES AND RESPONSIBILITIES:
Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.Program ResponsibilitiesSupports the development and implementation of operational projects including:
- Defining clear and comprehensive project scope- Preparing communications and supporting materials to report out to management team, executive sponsors on project achievements and obstacles.Identifies opportunities for improvements and increased efficiency in program operations.Develops virtual, traditional and audiovisual materials, along with oral and written communications for patients, providers, and staff.Supports meetings by preparing agendas, recording meeting minutes, and developing other visual supporting materials.Meets regularly with Director concerning daily assignments, policies and procedures, and assigned projects.Support for CPP fellowship and scheduling trainee clinic sessionsIn collaboration with the Program Director and Cardiology Administration, oversees the Cardiac Performance Program website and social media accounts. Ensures that it promotes current and accurate information.
* Help draft and format program updates released by the CPP for patients and other faculty as appropriate.* Key giver for employees needing access to Shared File Areas, CPET clinical informatics system, etc.* Other duties as directed.New Patient Referral CoordinationServe as initial point of contact / oversight for direct new patient referrals and Heart Center Access Office referrals.Screen initial patients to confirm appropriateness for CPPExplain service offerings of CPPConfirm our policy of collaborating with referring physiciansDetermine necessity of pre-visit record retrieval / same day testing for upcoming visitTriage new patients to CPP providersDelegate scheduling tasks to CPP PSCEnsure scheduling loops are closed and all referrals are vetted in
Liaison with External Referral Sources* Serve as point person for the numerous organizations that the program has a referral relationship with:o Colleges and universitieso Amateur sporting organizationo Professional Sports Teamso MGH Home Base Program* Explore potential collaboration with new organizations for potential patient referrals.Organization and Process ImprovementFacilitates collaborative sessions with program stakeholders to develop customized workflows and refine processes.Analyzes program metrics and prepares data summaries and analyses to support team and program decisions.Supports the administrative needs of any planned educational sessions.Manages a wide range of information gathering, synthesizing and reporting activities for the CPP and helps facilitate meetings with internal and external stakeholders.Leads special projects for CPP as needed which may include:
- Data collection and tracking of program metrics.- Reporting out on current status, patient or provider metrics, volume data, etc.- Developing volume reports for CPP stakeholdersQualificationsSKILLS & COMPETENCIES REQUIRED: This section should be a bulleted list of minimum requirements explaining the skills (what the individual is trained for) and competencies (measurable as defined by the job) necessary to perform the job.* Exceptional organizational skills, ability to organize information and to manage multiple projects at once.* Strong attention to detail* Excellent written and oral communication skills with the ability to communicate clearly and concisely.* Highly flexible and able to adapt to change quickly.* Capable of thriving in a fast-paced environment and able to work well under pressure.* High energy level, enthusiastic, and eager to help where necessary.* Ability to handle sensitive information with absolute confidentiality and seeking guidance when needed.* Ability to work independently or to escalate issues as needed.* Proficient in Microsoft Outlook, Microsoft Word, Excel, and PowerPoint,* Working knowledge of REDCAP, New Innovations, and Open Tempo are a plus.* Working knowledge of Project Management and CRM tools are a plus.QUALIFICATIONS:
(MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)- Bachelor's degree required.- 3 + years related experience required, programmatic experience strongly preferred.EEO Statement
Massachusetts GeneralHospital is an Equal Opportunity Employer.By embracing diverse skills, perspectives andideas, we choose to lead. Applications from protected veterans andindividuals with disabilities are strongly encouraged.Primary Location: MA-Boston-MGH Main Campus Work Locations: MGH Main Campus 55 Fruit Street Boston 02114 Job: Admin/Clerical/CustService-Other Organization: Massachusetts General Hospital(MGH) Schedule: Full-time Standard Hours: 40 Shift: Day Job Posted Shift Description: Monday - Friday Employee Status: Regular Recruiting Department: MGH Cardiology Job Posting: Nov 1, 2024
Summarize the nature and level of work performed.The Cardiovascular Performance Program (CPP) at the Massachusetts General Hospital Corrigan Minehan Heart Center offers comprehensive cardiovascular care and physiologic testing for active individuals, ranging from recreational exercisers to professional sports athletes. Our services can be tailored for both healthy individuals and for those with established or suspected heart and vascular disease.
Our goals are to provide comprehensive and timely clinical care, advanced research, education and community outreach. Developed in 2009, our program was the first of its kind and is now an internationally recognized specialized program for athletic patients with cardiovascular disease and/or associated risk factors.Our team is looking for an energetic, organized individual to come join us in our mission to help patients with cardiovascular disease reach their goals for exercise performance in a safe and productive way.Under general supervision of the Director of the Cardiovascular Performance Program and the Administrative Manager, the Program Coordinator responsibilities include being a liaison between the program leadership and relationships with key partners across New England ,
managing multiple concurrent programs; analyzing program metrics and preparing data summaries; identifying and implementing process improvements, and supporting hospital staff and patients. The scope of responsibilities could range from developing patient materials and communications, to aiding providers as needed and supporting broader initiatives across the CPP as needed.PRINCIPAL DUTIES AND RESPONSIBILITIES:
Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.Program ResponsibilitiesSupports the development and implementation of operational projects including:
- Defining clear and comprehensive project scope- Preparing communications and supporting materials to report out to management team, executive sponsors on project achievements and obstacles.Identifies opportunities for improvements and increased efficiency in program operations.Develops virtual, traditional and audiovisual materials, along with oral and written communications for patients, providers, and staff.Supports meetings by preparing agendas, recording meeting minutes, and developing other visual supporting materials.Meets regularly with Director concerning daily assignments, policies and procedures, and assigned projects.Support for CPP fellowship and scheduling trainee clinic sessionsIn collaboration with the Program Director and Cardiology Administration, oversees the Cardiac Performance Program website and social media accounts. Ensures that it promotes current and accurate information.
* Help draft and format program updates released by the CPP for patients and other faculty as appropriate.* Key giver for employees needing access to Shared File Areas, CPET clinical informatics system, etc.* Other duties as directed.New Patient Referral CoordinationServe as initial point of contact / oversight for direct new patient referrals and Heart Center Access Office referrals.Screen initial patients to confirm appropriateness for CPPExplain service offerings of CPPConfirm our policy of collaborating with referring physiciansDetermine necessity of pre-visit record retrieval / same day testing for upcoming visitTriage new patients to CPP providersDelegate scheduling tasks to CPP PSCEnsure scheduling loops are closed and all referrals are vetted in
Liaison with External Referral Sources* Serve as point person for the numerous organizations that the program has a referral relationship with:o Colleges and universitieso Amateur sporting organizationo Professional Sports Teamso MGH Home Base Program* Explore potential collaboration with new organizations for potential patient referrals.Organization and Process ImprovementFacilitates collaborative sessions with program stakeholders to develop customized workflows and refine processes.Analyzes program metrics and prepares data summaries and analyses to support team and program decisions.Supports the administrative needs of any planned educational sessions.Manages a wide range of information gathering, synthesizing and reporting activities for the CPP and helps facilitate meetings with internal and external stakeholders.Leads special projects for CPP as needed which may include:
- Data collection and tracking of program metrics.- Reporting out on current status, patient or provider metrics, volume data, etc.- Developing volume reports for CPP stakeholdersQualificationsSKILLS & COMPETENCIES REQUIRED: This section should be a bulleted list of minimum requirements explaining the skills (what the individual is trained for) and competencies (measurable as defined by the job) necessary to perform the job.* Exceptional organizational skills, ability to organize information and to manage multiple projects at once.* Strong attention to detail* Excellent written and oral communication skills with the ability to communicate clearly and concisely.* Highly flexible and able to adapt to change quickly.* Capable of thriving in a fast-paced environment and able to work well under pressure.* High energy level, enthusiastic, and eager to help where necessary.* Ability to handle sensitive information with absolute confidentiality and seeking guidance when needed.* Ability to work independently or to escalate issues as needed.* Proficient in Microsoft Outlook, Microsoft Word, Excel, and PowerPoint,* Working knowledge of REDCAP, New Innovations, and Open Tempo are a plus.* Working knowledge of Project Management and CRM tools are a plus.QUALIFICATIONS:
(MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)- Bachelor's degree required.- 3 + years related experience required, programmatic experience strongly preferred.EEO Statement
Massachusetts GeneralHospital is an Equal Opportunity Employer.By embracing diverse skills, perspectives andideas, we choose to lead. Applications from protected veterans andindividuals with disabilities are strongly encouraged.Primary Location: MA-Boston-MGH Main Campus Work Locations: MGH Main Campus 55 Fruit Street Boston 02114 Job: Admin/Clerical/CustService-Other Organization: Massachusetts General Hospital(MGH) Schedule: Full-time Standard Hours: 40 Shift: Day Job Posted Shift Description: Monday - Friday Employee Status: Regular Recruiting Department: MGH Cardiology Job Posting: Nov 1, 2024