Senior Customer Support Engineer

Building the people that build the world.With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.As part of Detection and Measurement, TCI is a global leader in innovative spectrum monitoring and signals intelligence systems. With solutions to ensure the efficient use of frequencies, long distance communications, monitoring and security communications intelligence applications, we improve communications and protect military forces and infrastructure around the world.How you will make an Impact (Job Summary)SPX is a diverse team of unique individuals who all make an impact. As a Sr. Customer Support Engineer, you will lead discrete areas of the customer support process for our global customers using radio frequency (RF) monitoring technology. The ideal candidate will have experience with RF solutions in either a regulator or Military capacity..What you can expect in this role (Job Responsibilities)While each day brings new opportunities at SPX, your core responsibilities will be:Provide technical problem solving and product application support to both external and internal customers.Conduct in plant and onsite training, demonstrations, and Factory Acceptance Testing (FAT) for customers.Create and deliver technical training courses to new and existing customers. Technical training can be delivered on-site, at customer locations, or remotely.Manage demonstration resources and conduct the setup, verification, shipping and execution of customer demonstrations in support of marketing activities.Prepare, setup, manage, and execute on-site Factory Acceptance Testing, attended by customers.Support the International Field Engineer team with remote and onsite issues.Work collaboratively with onsite engineering teams to assist with fault diagnosis and test and verification of technical solutions.Oversee the Return Material Authorization (RMA) process to include:Customer Support Portal administrationDrives the incident reports process to closureActs as single point of contact for RMA issuance and trackingServes as technical first responder; escalates as appropriateReplacement/Repair Part coordination and trackingInterfaces with suppliers and purchasing to repair or replace as requiredTCI Spares inventory control & trackingAnalyze customer requirements and provide technical solutions and related documentation to assist the business development staff in the sale of company products and systemsAssist with Staging Area and 1500 testing during surge periodsWorks under deadlines and subject to heavy workloadsDomestic and international travel up to 25% of the time, often with short notice.What we are looking for (Experience, Knowledge, Skills, Abilities, Education)We each bring something to the table, and we are looking for someone who has:Required ExperienceBS Degree in Electrical engineering (or equivalent experience), business degree with technical sales and proposal background, or industry experience5+ years of experience in Technical Support or Field Service of electronic equipmentA basic understanding and working knowledge of:Electrical / Electronic Testing MethodologiesRF Communications EquipmentPC Computer Systems and Networking (both Windows and Linux preferred)Cable testing and termination (RF, Fiber, Ethernet, etc.)Must be a U.S. Person or Permanent ResidentPossession of, or eligibility for, U.S. Government security clearance.Must possess superior customer service skillsMust possess technical problem-solving skillsProven presentation skills for delivering training & demonstrations to customersProven interpersonal skills for a small company environmentExcellent verbal & written English skills, fluency in multiple languages is highly desirable.Ability to drive processes and manage customer issues to resolutionSelf-starter with the ability to work cross functionally to complete projects.Solid knowledge of MS office toolsHighly accurate, strong attention to detailGood project management skills requiredPreferred Knowledge, Skills, and AbilitiesExperience managing company customer service incident tracking portalsExperience with ORACLE and AGILE SoftwareSolid understanding of RF Monitoring systems would be beneficial.Travel & Working EnvironmentDomestic and international travel up to 25% of the time, often with short notice.Salary Range:We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the quoted salary range for this position is $105,000- $120,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate's experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the Rewards and Benefits section of our career page.How we live our cultureOur culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.What benefits do we offer?We know that the well-being of our employees is integral. Our benefits include:Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leaveCompetitive health insurance plans and 401(k) match, with benefits starting day oneCompetitive and performance-based compensation packages and bonus plansEducational assistance, leadership development programs, and recognition programsOur commitment to embrace diversity to build a culture of inclusion at SPXWe value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.