Concentra
Nurse Practitioner or Physician Assistant Clinical Manager
Concentra, South Portland, Maine, us, 04106
Nurse Practitioner or Physician Assistant Clinical Manager
Location
US-ME-South Portland
Job ID
306196
Pos. Category
Medical - Advanced Practice
Pos. Type
Full Time
Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.As a Clinical Manager, you will provide primary medical direction and coordination of professional healthcare services in a clinical setting, under the direction of the Regional Medical Director, consistent with Concentra's medical protocols and in accordance with Concentra policies, practices, procedures and applicable regulations. Such activity will ensure the delivery of affordable, efficient, responsible and accountable healthcare of the highest quality to business, industry and patients.Responsibilities
Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
Under the direction of the Center Medical Directors or designated Staff Physicians participates in managing medical treatment activities of the center and coordinating activities of the center with those of other centersResponsible along with the Center Leadership Team for creating an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages the staff to perform at their personal bestMentors back office staff to enhance existing competencies and develop new ones through education/training opportunities; demonstrates patience, skill and helping others succeedAssures support staff properly implements clinical policies and proceduresEnsures documentation in the medical record is timely and reflects appropriate assessments and reassessments specific to patient needsMeets with the Regional Medical Director and/or Area/Associate Medical Director on regular bases to discuss quality of patient care and reviews medical policies, procedures, records and performance of the centerAssures compliance with licensure, certification, and accreditationParticipates in the hiring process for Center Administrators, Therapists and back-office personnel prior to offer of employment being extendedProvides budgetary report to guarantee medical responsibility can be adequately met by operationsSponsors inter-disciplinary collaboration through personally demonstrated attributes of leadership. Effectively uses a cross-functional team approach to enhance center resultsAnalyzes reports, test findings, results of examinations, and diagnoses condition; prescribes or administers treatment; oversees maintenance of case histories, health examination reports, and other medical needsDevelops, implements, and monitors medical surveillance protocols for client companiesParticipates with the Therapy Director in the orientation of all new center therapistsFacilitates the development of a team approach of medical care between the therapist and the Clinical ManagerWorks with the Center Therapy Director and the center Therapy team to implement "best practice patterns"Interacts with outcome assurance to assure cases are being managed by the medical staff in an efficient and appropriate mannerIn Center Leadership Meetings, reviews clinical effectiveness, occupational reports and plans for clinic growth and developmentMeets with employers to discuss health and safety needs, and to conduct workplace walk-through and other on-site assessments, which develop effective client relationsCommunicates with client representative upon seeing employer patients for initial injuries and change of statusParticipates in the development and presentation of educational programs to the client baseParticipates in new business developmentActively responds to client needs, requests, concerns and complaintsProvides excellent customer service to all patients, clients and peers while incorporating Orange Book valuesDedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATsEnsures accuracy when completing, executing tasks and performing quality assurance checksEnsures accurate, concise, timely and complete documentation of results and paperworkProvides an excellent, compassionate and warm patient experience regardless of patient volumeAbility to manage time, prioritize and multi-task in a busy environmentAbility to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriateAbility to consistently deliver quality care in a busy clinical environmentTakes action to assist in other areas and to do what is needed to ensure an excellent patient experienceSeeks out opportunities for additional clinical training and self-development in order to consistently provide quality careEffectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book valuesListens to and understands internal and external client needs in order to act and addressCommitted to personal excellence and understands how daily work contributes to center operationHolds self and others accountable. Is willing and able to assist others in order to achieve resultsThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications
Graduate of an accredited Nurse Practitioner or Physician Assistant program or passed the Physician Assistant National Certifying Examination (PANCE)Current licensed nurse practitioner or physican assistant in the state where employed and in accordance with state laws of practice and must maintain the work state nurse practitioner or physician assistant licensure throughout the course of employmentJob-Related ExperienceCustomarily has at least two or more years of experience in occupational medicine, urgent care or an emergency settingJob-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDemonstrated knowledge of occupational medicine requirements (state specific)Demonstrated working knowledge of clinical operationsKnowledge of laws and regulations that govern delivery of rehabilitation servicesKnowledge of worker's compensation and clinical procedures and all processes involved in the delivery of quality careDemonstrated excellent communication skillsDemonstrated willingness to participate in Continuing Medical EducationLeadership skills and management accountabilitySkilled in the treatment of minor trauma injuries and orthopedic injuriesKnowledge of techniques and information needed to diagnose and treat human injuriesSpeaking to effectively convey information to colleagues, peers, patients, or clientsProblem sensitivityJudgment and decision makingInstructing skills to teach othersCustomer and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfactionSocial perceptivenessActive listeningDocumenting and recording information
Additional Data
Benefits Include:Generous paid time off (PTO)Paid holidaysSet scheduleMedical and prescription plansBasic and enhanced dental and vision plansSupplemental health benefits (accident, critical illness, hospital indemnity insurance)LifeWorks employee assistance programCompany-funded HSAShort-term disabilityPre-tax spending accounts (health care and dependent care FSA)Training provided in our world-class occupational medicine process management model*Medical experts panel (MEP)Concentra CME coursesNew hire learning programOccupational Health UniversityLeadership development programYearly CME stipend and CME timeTuition reimbursementProfessional On-demand Learning Modules*Malpractice insurance*Unmatched opportunities for advancement locally and nationally*Traditional and Roth 401(k) with employer match*Competitive salary*Colleague referral bonus program*Colleague discount program*Life insurance/disabilityPre-tax spending accountsRelocation assistance (when applicable)Incentive/RVU bonusCommuter benefitsIdentity theft servicesThis job requires access to confidential and critical information, requiring ongoing discretion and secure information management.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Concentra is an Equal Opportunity Employer, including disability/veterans
Location
US-ME-South Portland
Job ID
306196
Pos. Category
Medical - Advanced Practice
Pos. Type
Full Time
Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.As a Clinical Manager, you will provide primary medical direction and coordination of professional healthcare services in a clinical setting, under the direction of the Regional Medical Director, consistent with Concentra's medical protocols and in accordance with Concentra policies, practices, procedures and applicable regulations. Such activity will ensure the delivery of affordable, efficient, responsible and accountable healthcare of the highest quality to business, industry and patients.Responsibilities
Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
Under the direction of the Center Medical Directors or designated Staff Physicians participates in managing medical treatment activities of the center and coordinating activities of the center with those of other centersResponsible along with the Center Leadership Team for creating an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages the staff to perform at their personal bestMentors back office staff to enhance existing competencies and develop new ones through education/training opportunities; demonstrates patience, skill and helping others succeedAssures support staff properly implements clinical policies and proceduresEnsures documentation in the medical record is timely and reflects appropriate assessments and reassessments specific to patient needsMeets with the Regional Medical Director and/or Area/Associate Medical Director on regular bases to discuss quality of patient care and reviews medical policies, procedures, records and performance of the centerAssures compliance with licensure, certification, and accreditationParticipates in the hiring process for Center Administrators, Therapists and back-office personnel prior to offer of employment being extendedProvides budgetary report to guarantee medical responsibility can be adequately met by operationsSponsors inter-disciplinary collaboration through personally demonstrated attributes of leadership. Effectively uses a cross-functional team approach to enhance center resultsAnalyzes reports, test findings, results of examinations, and diagnoses condition; prescribes or administers treatment; oversees maintenance of case histories, health examination reports, and other medical needsDevelops, implements, and monitors medical surveillance protocols for client companiesParticipates with the Therapy Director in the orientation of all new center therapistsFacilitates the development of a team approach of medical care between the therapist and the Clinical ManagerWorks with the Center Therapy Director and the center Therapy team to implement "best practice patterns"Interacts with outcome assurance to assure cases are being managed by the medical staff in an efficient and appropriate mannerIn Center Leadership Meetings, reviews clinical effectiveness, occupational reports and plans for clinic growth and developmentMeets with employers to discuss health and safety needs, and to conduct workplace walk-through and other on-site assessments, which develop effective client relationsCommunicates with client representative upon seeing employer patients for initial injuries and change of statusParticipates in the development and presentation of educational programs to the client baseParticipates in new business developmentActively responds to client needs, requests, concerns and complaintsProvides excellent customer service to all patients, clients and peers while incorporating Orange Book valuesDedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATsEnsures accuracy when completing, executing tasks and performing quality assurance checksEnsures accurate, concise, timely and complete documentation of results and paperworkProvides an excellent, compassionate and warm patient experience regardless of patient volumeAbility to manage time, prioritize and multi-task in a busy environmentAbility to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriateAbility to consistently deliver quality care in a busy clinical environmentTakes action to assist in other areas and to do what is needed to ensure an excellent patient experienceSeeks out opportunities for additional clinical training and self-development in order to consistently provide quality careEffectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book valuesListens to and understands internal and external client needs in order to act and addressCommitted to personal excellence and understands how daily work contributes to center operationHolds self and others accountable. Is willing and able to assist others in order to achieve resultsThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications
Graduate of an accredited Nurse Practitioner or Physician Assistant program or passed the Physician Assistant National Certifying Examination (PANCE)Current licensed nurse practitioner or physican assistant in the state where employed and in accordance with state laws of practice and must maintain the work state nurse practitioner or physician assistant licensure throughout the course of employmentJob-Related ExperienceCustomarily has at least two or more years of experience in occupational medicine, urgent care or an emergency settingJob-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDemonstrated knowledge of occupational medicine requirements (state specific)Demonstrated working knowledge of clinical operationsKnowledge of laws and regulations that govern delivery of rehabilitation servicesKnowledge of worker's compensation and clinical procedures and all processes involved in the delivery of quality careDemonstrated excellent communication skillsDemonstrated willingness to participate in Continuing Medical EducationLeadership skills and management accountabilitySkilled in the treatment of minor trauma injuries and orthopedic injuriesKnowledge of techniques and information needed to diagnose and treat human injuriesSpeaking to effectively convey information to colleagues, peers, patients, or clientsProblem sensitivityJudgment and decision makingInstructing skills to teach othersCustomer and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfactionSocial perceptivenessActive listeningDocumenting and recording information
Additional Data
Benefits Include:Generous paid time off (PTO)Paid holidaysSet scheduleMedical and prescription plansBasic and enhanced dental and vision plansSupplemental health benefits (accident, critical illness, hospital indemnity insurance)LifeWorks employee assistance programCompany-funded HSAShort-term disabilityPre-tax spending accounts (health care and dependent care FSA)Training provided in our world-class occupational medicine process management model*Medical experts panel (MEP)Concentra CME coursesNew hire learning programOccupational Health UniversityLeadership development programYearly CME stipend and CME timeTuition reimbursementProfessional On-demand Learning Modules*Malpractice insurance*Unmatched opportunities for advancement locally and nationally*Traditional and Roth 401(k) with employer match*Competitive salary*Colleague referral bonus program*Colleague discount program*Life insurance/disabilityPre-tax spending accountsRelocation assistance (when applicable)Incentive/RVU bonusCommuter benefitsIdentity theft servicesThis job requires access to confidential and critical information, requiring ongoing discretion and secure information management.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Concentra is an Equal Opportunity Employer, including disability/veterans