Mister Sparky of Novato, CA
Dispatch Admin Assistant
Mister Sparky of Novato, CA, Novato, California, United States, 94949
Benefits:
Health insurance
Paid time off
Dental insurance
Employee discounts
Vision insurance
Join Our Team of Professional Electricians
Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! We are still a growing business and are looking for someone to grow with us.
JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
Manages the dispatch board to keep field personnel on the move and servicing clients
Makes every effort to compress call scheduling effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
Confirm next day appointments
Re-schedules appointment times at client’s convenience as necessary
Coordinate with Electricians to pull city and PG&E permits (We will teach you this process)
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
Shares responsibility to ensure that all electricians arrive at their designated appointments on time
Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into Service Titan
Assist with pulling permits, which may include web based permits, as well as visiting city departments for permits
Other various tasks may be added at manager discretion
MINIMUM REQUIREMENTS
High school diploma or equivalent
Must have good computer software skills
Prior customer service experience preferred
Service Titan knowledge is a PLUS
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.
Health insurance
Paid time off
Dental insurance
Employee discounts
Vision insurance
Join Our Team of Professional Electricians
Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! We are still a growing business and are looking for someone to grow with us.
JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
Manages the dispatch board to keep field personnel on the move and servicing clients
Makes every effort to compress call scheduling effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
Confirm next day appointments
Re-schedules appointment times at client’s convenience as necessary
Coordinate with Electricians to pull city and PG&E permits (We will teach you this process)
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
Shares responsibility to ensure that all electricians arrive at their designated appointments on time
Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into Service Titan
Assist with pulling permits, which may include web based permits, as well as visiting city departments for permits
Other various tasks may be added at manager discretion
MINIMUM REQUIREMENTS
High school diploma or equivalent
Must have good computer software skills
Prior customer service experience preferred
Service Titan knowledge is a PLUS
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.