HOJ Innovations
Service Dispatcher
HOJ Innovations, Salt Lake City, Utah, United States, 84193
HOJ Forklift
is currently seeking outstanding candidates for a
Service Dispatcher . The Service Dispatcher is responsible for scheduling and dispatching service technicians, taking incoming customer calls, and providing clerical support activities. This individual will act as primary liaison with customers to schedule their forklift maintenance and repairs, and their general equipment needs. Customer interaction, communicating with the Field Technicians, and coordinating job priorities will be an everyday occurrence. The successful candidate will have dispatch and scheduling experience and must have outstanding customer service skills.
About Us:
HOJ Forklift is a full-service forklift dealer that provides top quality material handling equipment across the Intermountain West. HOJ Forklift is an integral part of a fast-growing material handling and engineering company, HOJ Innovations. Known as the intermountain leader in material handling services, HOJ Innovations provides total warehouse solutions from custom engineering, design fabrication, installation, sales, rentals, and a full-service maintenance department. Offering multiple product lines, a top-rated service department, and an exclusive parts dealership, HOJ has been providing value and the best-in class service to our customers for over 60 years.
We are a very team oriented and customer driven company culture. As HOJ continues to grow and extend the boundaries of modern material handling and logistics, one thing that has remained the same is our passion for providing the most rigorous and creative design solutions, backed up by exceptional customer service and friendly, caring people. We work hard together and when you are here, you feel like family. To find out more about our company and what we do, visit our websites at www.hoj.net. We look forward to hearing from you!
SERVICE DISPATCHER ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Takes incoming calls from customers to address questions, problems, or requests for service
Generates work order documents and dispatches field service technicians
Schedules personnel, materials, and equipment based on project needs, skill sets, and availability
Monitor Service Tech progress and adjust schedules as service requests come in to maximize efficiency and customer repair responsiveness
Records and maintains files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
Plan and coordinate implementation of maintenance contracts
Coordinates service resources by connecting open jobs with parts ordered and received
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
Maintain communication to promote the concept of "total quality" customer service
Performs other duties as assigned
Required Skills & Qualifications:
Must have stellar customer service skills in person and/or over the phone, providing a professional, customer-focused service
Excellent verbal and written communication skills
Must be organized with the ability to multi-task and prioritize daily interruptions
Ability to learn industry specific software
Proficient knowledge of Word, Excel, Outlook, and Windows
Ability to work independently as well as with a diverse group of people
Education & Experience:
Education: High School Diploma/GED required
Previous experience in the material handling equipment industry, especially with dispatch and customer service strongly preferred
Previous dispatch/scheduling experience preferred
Relevant knowledge of warehousing/distribution and material handling systems is a plus!
Benefits:
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. Some of the employee benefits include:
Top Industry Pay
Comprehensive total compensation program plus option to earn year-end profit-sharing bonuses.
Paid Holidays and Paid Time Off.
Excellent insurance benefits including medical, dental, vision, life, and short-term disability.
Generous employer dollar match to HSA and 401k Retirement Accounts.
Dedicated to a military friendly environment (Veterans are highly encouraged to apply.)
Company-wide commitment to promoting a strong work/life balance.
Our culture is built on the belief that every team member has a real, personal impact – on our people, our customers, and our world. You won’t find a better place to continue your career than at HOJ Innovations.
Job Type: Full-Time
Typical Work Schedule: M-F 7:00 am – 4:00 pm
Work Authorization: United States (Required)
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
is currently seeking outstanding candidates for a
Service Dispatcher . The Service Dispatcher is responsible for scheduling and dispatching service technicians, taking incoming customer calls, and providing clerical support activities. This individual will act as primary liaison with customers to schedule their forklift maintenance and repairs, and their general equipment needs. Customer interaction, communicating with the Field Technicians, and coordinating job priorities will be an everyday occurrence. The successful candidate will have dispatch and scheduling experience and must have outstanding customer service skills.
About Us:
HOJ Forklift is a full-service forklift dealer that provides top quality material handling equipment across the Intermountain West. HOJ Forklift is an integral part of a fast-growing material handling and engineering company, HOJ Innovations. Known as the intermountain leader in material handling services, HOJ Innovations provides total warehouse solutions from custom engineering, design fabrication, installation, sales, rentals, and a full-service maintenance department. Offering multiple product lines, a top-rated service department, and an exclusive parts dealership, HOJ has been providing value and the best-in class service to our customers for over 60 years.
We are a very team oriented and customer driven company culture. As HOJ continues to grow and extend the boundaries of modern material handling and logistics, one thing that has remained the same is our passion for providing the most rigorous and creative design solutions, backed up by exceptional customer service and friendly, caring people. We work hard together and when you are here, you feel like family. To find out more about our company and what we do, visit our websites at www.hoj.net. We look forward to hearing from you!
SERVICE DISPATCHER ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Takes incoming calls from customers to address questions, problems, or requests for service
Generates work order documents and dispatches field service technicians
Schedules personnel, materials, and equipment based on project needs, skill sets, and availability
Monitor Service Tech progress and adjust schedules as service requests come in to maximize efficiency and customer repair responsiveness
Records and maintains files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
Plan and coordinate implementation of maintenance contracts
Coordinates service resources by connecting open jobs with parts ordered and received
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
Maintain communication to promote the concept of "total quality" customer service
Performs other duties as assigned
Required Skills & Qualifications:
Must have stellar customer service skills in person and/or over the phone, providing a professional, customer-focused service
Excellent verbal and written communication skills
Must be organized with the ability to multi-task and prioritize daily interruptions
Ability to learn industry specific software
Proficient knowledge of Word, Excel, Outlook, and Windows
Ability to work independently as well as with a diverse group of people
Education & Experience:
Education: High School Diploma/GED required
Previous experience in the material handling equipment industry, especially with dispatch and customer service strongly preferred
Previous dispatch/scheduling experience preferred
Relevant knowledge of warehousing/distribution and material handling systems is a plus!
Benefits:
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. Some of the employee benefits include:
Top Industry Pay
Comprehensive total compensation program plus option to earn year-end profit-sharing bonuses.
Paid Holidays and Paid Time Off.
Excellent insurance benefits including medical, dental, vision, life, and short-term disability.
Generous employer dollar match to HSA and 401k Retirement Accounts.
Dedicated to a military friendly environment (Veterans are highly encouraged to apply.)
Company-wide commitment to promoting a strong work/life balance.
Our culture is built on the belief that every team member has a real, personal impact – on our people, our customers, and our world. You won’t find a better place to continue your career than at HOJ Innovations.
Job Type: Full-Time
Typical Work Schedule: M-F 7:00 am – 4:00 pm
Work Authorization: United States (Required)
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.