Transdev
Lead Dispatcher
Transdev, Lansing, Michigan, United States, 48900
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Dispatch Supervisor needed in Lansing, MI. The Dispatch Supervisor maintains service quality by providing direction and oversight to the dispatching team, enforcing customer service standards, analyzing and resolving service problems, identifying trends and recommending system improvements. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers, and the communities they serve.
We offer
Competitive Wage beginning at $21-23/hr.
Medical/Dental/Vision health benefits
401(K) retirement plan
Paid time off
Paid holidays
Ability to advance your career
Responsibilities
Assuring quality of dispatch operations including monitoring Dispatchers.
Review daily operational reports to make sure service goals are met.
Tracking and monitoring new drivers and any drivers with identified performance issues.
Coaching dispatchers to resolve performance issues and compliance with the Transdev, CATA, federal, and state policies and procedures.
Meeting with Operations Manager on a regular basis.
Performing the duties of Dispatchers when needed without compromising primary Lead Dispatcher duties.
Other duties as required.
Qualifications
High school diploma or GED
Three years of experience of dispatch within the paratransit industry. Prior experience as a paratransit driver is a plus.
Strong computer skills with knowledge of Microsoft Office and with paratransit scheduling software (preferably Trapeze) and the ability to learn new software
Excellent leadership and organizational skills
Physical Requirements:
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
If you have any questions, please contact Marcus White, Human Resources Manager at 517-331-8338.
For more information, please visit our website at: www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 3576
Pay Group: YEY
Cost Center: 165
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Dispatch Supervisor needed in Lansing, MI. The Dispatch Supervisor maintains service quality by providing direction and oversight to the dispatching team, enforcing customer service standards, analyzing and resolving service problems, identifying trends and recommending system improvements. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers, and the communities they serve.
We offer
Competitive Wage beginning at $21-23/hr.
Medical/Dental/Vision health benefits
401(K) retirement plan
Paid time off
Paid holidays
Ability to advance your career
Responsibilities
Assuring quality of dispatch operations including monitoring Dispatchers.
Review daily operational reports to make sure service goals are met.
Tracking and monitoring new drivers and any drivers with identified performance issues.
Coaching dispatchers to resolve performance issues and compliance with the Transdev, CATA, federal, and state policies and procedures.
Meeting with Operations Manager on a regular basis.
Performing the duties of Dispatchers when needed without compromising primary Lead Dispatcher duties.
Other duties as required.
Qualifications
High school diploma or GED
Three years of experience of dispatch within the paratransit industry. Prior experience as a paratransit driver is a plus.
Strong computer skills with knowledge of Microsoft Office and with paratransit scheduling software (preferably Trapeze) and the ability to learn new software
Excellent leadership and organizational skills
Physical Requirements:
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
If you have any questions, please contact Marcus White, Human Resources Manager at 517-331-8338.
For more information, please visit our website at: www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 3576
Pay Group: YEY
Cost Center: 165
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.