Telehealth Nurse (Medical Ally)

Telehealth Nurse (Medical Ally)Come make a difference and consider this unique opportunity to step into a rewarding career.Are you passionate about providing educational patient care? Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Medical Ally (Nurse) will offer health coaching, information, and support through various channels, including phone. They will collaborate with a physician-led team to coordinate educational content and services tailored to participants' needs. Responsibilities Supporting participants to achieve their best clinical outcomes without undertaking nursing or medical tasks. Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach Educating callers about available clinical services. It also includes providing immediate assistance to symptomatic individuals and making referrals if needed. Providing health information to the caller based on their health literacy and specific areas of interest Communicating patient preferences to a physician led team to provide pertinent health information to the patient Managing assigned workload, including ongoing client follow-up and customization of report materials with ease Staying updated on educational resources, web tools, and corporate benefits programs. Using this knowledge, you will provide current information and guidance to clients. Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided and impact of clinical services Participating in conference calls with patients and their families. In some cases, there will be scheduled calls outside of usual shift Maintaining timely accurate entry of all case notes and client interactions in database Requiring strict adherence to confidentiality and HIPAA regulations when handling data and providing services. Requirements Be a Registered Nurse with an Associate degree and equivalent experience, BSN preferred. LVN or LPN will be considered Have RN/LVN/LPN license in good standing (compact state license preferred); Spanish speaking preferred. Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment Experience communicating medical information to a nonmedical audience Have proficient computer and internet navigation skills Dedicate to providing high quality, professional, customer service Experience working with a variety of digital/internet media and interest in exploring new information technology Enjoy working independently and in a team environment Be comfortable with a dynamic, evolving operation Be able to multitask while providing excellent customer service to our participants Have high-speed internet service Flexible Working So that you can