EMERGENCY SERVICES OPERATOR

The City of Billings is seeking an Emergency Services Operator (Training) to receive emergency and non-emergency telephone calls from the public; to question callers to determine information pertinent to responder and public safety; to compose official dispatch reports to generate an informed law enforcement, fire, or medical response; to provide life safety or medical pre-arrival instruction to callers in emergency situations; to operate computer systems, dispatch and telephone systems; to furnish general information to non-emergency callers. Essential Duties and Responsibilities: - Answer multiple in-coming emergency and non-emergency telephone calls utilizing computerized telephone equipment, question callers and gather information pertinent to the specific problem or emergency. - Compose official dispatch reports using a computer aided dispatch system to generate a law enforcement, fire and/or medical response. - Provide life safety information or Emergency Medical Dispatch pre-arrival instructions such as CPR, Heimlich, and rescue breathing to callers. - Provide routine information to callers in non-emergency situations. - Transfer callers not requiring public safety response to appropriate government agency. - Perform a variety of record keeping, filing, indexing and other general clerical work. - Maintain a variety of logs relating to emergency services activities; maintain records or recordings of telephone calls. - Communicate with deaf citizens via teletype. - May serve as a dispatcher on a two-way radio in times of emergency and in training to become an Emergency Services Dispatcher. Required Qualifications and Skills: - High school diploma or equivalent. - Strong interpersonal skills. - Must be able to pass a pre-employment drug test and an extensive criminal history background check. Preferred Qualifications and Skills: - One or more years of combined education and experience in customer service, or a related field. - Experience with city government and knowledge of department and function operations. Salary: $21.9587 per hour. Salary reflects Step 4 of a 7-step pay scale. Work Schedule: This is a 24/7/365 operation. Hours of work and days of work will vary. Equal Opportunity Employer.