Mortgage Investor Specialist

DescriptionThe primary focus of this role is to work closely with our Investors to remit funds daily, balancing, reporting, manage loan sales and troubleshooting discrepancies. All other mortgage servicing tasks as needed.Major Duties and ResponsibilitiesDaily cash remittance and balancing.Research and resolve any discrepancies.Manage all investor PMI drop reporting.Report all modification/hardships with sold loans.Manage investor invoices for appraisals and other misc. items.Actively research and review any new updates with investors.Prepares loans for sale and ships.Manage Mortgage Lock Desk requests and investor commitments.Draft mortgage servicing documents as needed.Prepare custodial account worksheets.Answers routine calls and/or walk in questions from members.Other DutiesComply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets ControlExhibit Blaze's 5A culture - Ambassador, Achievement, Ambition, Ability and AttitudeRegular and predictable attendancePerform other duties as assigned to support effective department operation.RequirementsJob RequirementsExperience/Education/Certifications/LicensesHigh School degree or equivalent.1-2 years similar or related financial experience.Demonstrated KnowledgeStrong verbal and written communication skills.Computer skills including Microsoft products.Ability to work in a fast-paced environment and manage multiple tasks.Knowledge of Encompass a plus.Strong understanding of Fannie Mae's guidelines, eligibility requirements, and processes for loan delivery and sale.Communication SkillsAbility to proactively respond to members/associates to problem solve based on guidelines; written communications are based on templates but can be modified.

Physical RequirementsAbility to sit and stand; answer calls; operate computer; interact with internal associates and members on the phone; travel to designated offices; lift up to 20 lbs.