Families in Transition
Salesforce Administrator
Families in Transition, Manchester, New Hampshire, us, 03103
Are you looking for a FAST-PACED, EXCITING, and REWARDING career?
At Families In Transition, we provide housing and essential services to individuals and families in need. If you are someone interested in making a difference in our community, you should consider joining Families In Transition. We are currently hiring
Salesforce Administrator.
The Salesforce Administrator is a key member of the Resource Development (RD) team and is responsible for leading, managing, implementing, and best practices for the systems that support the RD department. This includes RD tools Salesforce, Classy, iWave, and GivePulse, as well as Pardot (Now Known As: Marketing Cloud Account Engagement) in conjunction with the Marketing Department. In this role, the Salesforce Administrator will also partner with members of the Finance and Accounting teams to ensure proper reporting and monthly reconciliation.
Pay Range:
60,000 - 75,000
Schedule: Monday-Friday
Essential Functions:
Platform Administration
•Oversee the organization's Salesforce CRM (Nonprofit Success Pack, NPSP) database including data integrity, the accuracy of
records, process improvement, and data analysis.
•Advise the Director of Development on technology strategy, technology implications to overall organizational objectives
•Provide technical and analytical expertise during all phases of development and life cycle for CRM-related initiatives.
•Identify unused or underutilized platform features
•Work with management and internal teams to identify and gather requirements, develop and design scalable solutions and
opportunities to leverage Salesforce to support business processes and functions.
•Ensure integrity of systems landscape using software development lifecycle best practices, including design of user acceptance
testing and deployment protocols.
•Manage Salesforce Sandbox environments
•Build, test, and deploy technical solutions and customizations including page layouts, Lightning pages, custom apps, objects and
fields, record types, views.
Resource Development Engagement
•Design and lead trainings and creation of standardized technical documents and resources to implement and support new tools.
•Automate business processes and data flows using Flow.
•Support business user informational needs by creating and managing reports and dashboards.
•Manage Salesforce integration with applications including Classy, Pardot, Apsona for Salesforce, GivePulse, iWave and Outlook
•Responsible for all aspects of user and license management including provisioning new user setup/deactivation and system
security including roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules
•Proactive system maintenance including security reviews, release updates, and health checks
Gift Processing Management/Leadership
•Ensure that all processes, protocols, and deliverables are met on time and provide routine updates and report outs to the Director
of Development and Resource Development team as appropriate
•Anticipate and coach for expected performance
Agency-wide Engagement
•Collaborate with the Finance Director in reviewing monthly budget variance reports and accounting information
•Create protocols for data entry, monitoring, and updating in all systems and identify opportunities for systems integration to
reduce data entry, and increased cross-departmental collaboration
•Troubleshoot technical problems and errors encountered by users and reach out to users to recommend best practices or clarify
data entry procedures.
•Work with vendors and IT staff to escalate and resolve issues as needed to support projects and operations.
•Monitor and improve user adoption
•Engage and collaborate with Salesforce community members to leverage efficiency.
•Backup Salesforce data monthly, restore lost data
•Other duties and responsibilities as assigned.
Requirements
Minimum Requirements (Education/Experience/Certificates/Licenses):
•Bachelor's Degree and a minimum of four (4) years of experience working in a nonprofit with database administration and/or
fundraising responsibilities.
•Certification: Salesforce Certified Administrator, preferred Salesforce Certified Nonprofit Cloud Consultant.
•Analytical thinker with the ability to break down complex problems and develop step-by-step solutions.
•Comfort with training and supporting team members in systems integration and use.
•Excellent project management skills and the ability to manage complex timelines and multiple projects.
•Ability to work both independently and as part of a team.
•Must be well organized and detailed oriented.
•Demonstrated a high level of confidence in making strategic decisions, good judgment, and innovative and creative problem-
solving skills.
•Flexible work schedule.
At Families In Transition, we provide housing and essential services to individuals and families in need. If you are someone interested in making a difference in our community, you should consider joining Families In Transition. We are currently hiring
Salesforce Administrator.
The Salesforce Administrator is a key member of the Resource Development (RD) team and is responsible for leading, managing, implementing, and best practices for the systems that support the RD department. This includes RD tools Salesforce, Classy, iWave, and GivePulse, as well as Pardot (Now Known As: Marketing Cloud Account Engagement) in conjunction with the Marketing Department. In this role, the Salesforce Administrator will also partner with members of the Finance and Accounting teams to ensure proper reporting and monthly reconciliation.
Pay Range:
60,000 - 75,000
Schedule: Monday-Friday
Essential Functions:
Platform Administration
•Oversee the organization's Salesforce CRM (Nonprofit Success Pack, NPSP) database including data integrity, the accuracy of
records, process improvement, and data analysis.
•Advise the Director of Development on technology strategy, technology implications to overall organizational objectives
•Provide technical and analytical expertise during all phases of development and life cycle for CRM-related initiatives.
•Identify unused or underutilized platform features
•Work with management and internal teams to identify and gather requirements, develop and design scalable solutions and
opportunities to leverage Salesforce to support business processes and functions.
•Ensure integrity of systems landscape using software development lifecycle best practices, including design of user acceptance
testing and deployment protocols.
•Manage Salesforce Sandbox environments
•Build, test, and deploy technical solutions and customizations including page layouts, Lightning pages, custom apps, objects and
fields, record types, views.
Resource Development Engagement
•Design and lead trainings and creation of standardized technical documents and resources to implement and support new tools.
•Automate business processes and data flows using Flow.
•Support business user informational needs by creating and managing reports and dashboards.
•Manage Salesforce integration with applications including Classy, Pardot, Apsona for Salesforce, GivePulse, iWave and Outlook
•Responsible for all aspects of user and license management including provisioning new user setup/deactivation and system
security including roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules
•Proactive system maintenance including security reviews, release updates, and health checks
Gift Processing Management/Leadership
•Ensure that all processes, protocols, and deliverables are met on time and provide routine updates and report outs to the Director
of Development and Resource Development team as appropriate
•Anticipate and coach for expected performance
Agency-wide Engagement
•Collaborate with the Finance Director in reviewing monthly budget variance reports and accounting information
•Create protocols for data entry, monitoring, and updating in all systems and identify opportunities for systems integration to
reduce data entry, and increased cross-departmental collaboration
•Troubleshoot technical problems and errors encountered by users and reach out to users to recommend best practices or clarify
data entry procedures.
•Work with vendors and IT staff to escalate and resolve issues as needed to support projects and operations.
•Monitor and improve user adoption
•Engage and collaborate with Salesforce community members to leverage efficiency.
•Backup Salesforce data monthly, restore lost data
•Other duties and responsibilities as assigned.
Requirements
Minimum Requirements (Education/Experience/Certificates/Licenses):
•Bachelor's Degree and a minimum of four (4) years of experience working in a nonprofit with database administration and/or
fundraising responsibilities.
•Certification: Salesforce Certified Administrator, preferred Salesforce Certified Nonprofit Cloud Consultant.
•Analytical thinker with the ability to break down complex problems and develop step-by-step solutions.
•Comfort with training and supporting team members in systems integration and use.
•Excellent project management skills and the ability to manage complex timelines and multiple projects.
•Ability to work both independently and as part of a team.
•Must be well organized and detailed oriented.
•Demonstrated a high level of confidence in making strategic decisions, good judgment, and innovative and creative problem-
solving skills.
•Flexible work schedule.