Wireless Systems Triage Engineer

Wireless Systems Triage Engineer San Diego,California,United States Software and Services Join us in the Core Bluetooth Software Engineering team and develop the next generation of cutting edge products and technologies! As a triage engineer, youll be at the center of it all: identifying software bug trends, quickly assessing severity and priority of bug reports, and assigning them to the correct engineering teams both near and far to deliver the best user experience to our customers. Youll work closely with the Core Bluetooth engineering team, cross-functional engineering teams within Apple, as well as external partners, to identify and resolve software issues. If you are a passionate advocate for customer experience, are detail oriented, and love identifying trends and finding ways to automate workflows, then this is your dream job! **Description** In this role, you will tackle a constantly evolving and expanding set of problems, identifying their priority and assessing their severity while working closely with the Software Engineering team to drive resolutions and contribute to the delivery of new features for the next generation of Bluetooth products. You'll also be responsible for identifying emerging issues from bug reports submitted by Apple employees and external developers, following up with reporters to gather critical information to support the team in debugging. Leverage data sources and machine learning models from across Apple to develop tools that enhance our team's triage efficiency and accuracy, ensuring that the most critical issues are prioritized and addressed first. **Minimum Qualifications** + Bachelors Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience. + C, C++, Objective-C, Python and/or other automation language experience + Experience with Bluetooth, and Wi-Fi - Bluetooth Coexistence **Key Qualifications** **Preferred Qualifications** + Passion for the customer experience, and obsessive about details + Skilled at assessing large numbers of tasks and software bugs to determine priority and severity + Strong cross-functional communication and relationship-building skills, both internal and with external vendors + Constantly seek to improve and automate workflows to deal with an ever expanding slate of products and features **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $135,400 and $250,600, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .