Business Process Analyst - Partner Experience

Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a Business Process Analyst - Partner Experience to join our ever-evolving Platforms team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team We are Worldpay for Platforms, a leader in integrated payments with over 25 years of experience. Our business supports over a thousand software companies and over 700K end-users with their payment solutions. As the market evolves, so do the needs of these end-users. At Worldpay for Platforms, we aim to be the partner of choice for an expanded suite of Value-Added Service products that seamlessly integrate with our existing offerings. What you'll own We are looking for a skilled Business Process Analyst to join our team and drive the development and optimization of our SaaS products. The ideal candidate will have a deep understanding of SaaS environments, be adept at gathering and analyzing requirements, and possess strong problem-solving skills to enhance product functionality and user experience. Requirements Gathering: Collaborate with stakeholders, including product managers, developers, and customers, to gather and document business requirements and user stories. Conduct needs assessments and analyze current processes to identify areas for improvement. Product Analysis and Improvement: Analyze product performance and user feedback to identify trends, issues, and opportunities for enhancement. Develop and prioritize product feature requests, working closely with the development team to ensure alignment with business goals. Data-Driven Decision Making: Utilize analytics tools to monitor and evaluate key performance indicators (KPIs) and product metrics. Generate reports and dashboards to provide insights into product usage, customer satisfaction, and market trends. Cross-Functional Collaboration: Facilitate communication between product, engineering, marketing, and sales teams to ensure seamless project execution. Participate in agile ceremonies, such as sprint planning and retrospectives, to support continuous improvement. Documentation and Training: Create and maintain detailed documentation, including product specifications, user guides, and process workflows. Assist in the development of training materials and provide support to end-users and internal teams as needed. What you bring Bachelor's degree in Business Administration, Computer Science, or a related field; advanced degree or certification is a plus. Proven experience as a Business Analyst, particularly in a SaaS product environment. Strong understanding of SaaS metrics, product lifecycle, and agile methodologies. Proficiency in data analysis tools and techniques (e.g., Excel, SQL, BI tools). Excellent problem-solving, communication, and interpersonal skills. Desired Skills: Experience with SaaS platforms and tools (e.g., CRM, ERP, customer success software). Familiarity with project management and development tools (e.g., Jir