Service Coordinator

POSITION TITLE

Service Coordinator

LOCATION

Knoxville, TN

STATUS

Part Time, Hourly, Non-Exempt

PROGRAM

HUD Housing

REPORTS TO

Community Administrator

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts 
*Loan forgiveness options through federal programs 
(National Health Corp & Public Service Loan Forgiveness) 
All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS

Service Coordinator will be responsible for ensuring maximum utilization of community resources by residents of Volunteers of America Mid-States’ housing programs for the elderly or disabled. This utilization of resources is aimed at maximizing residents’ length of stay within the housing programs by stabilizing and/or enhancing quality of life.

WHAT YOU SHOULD HAVE FOR THIS ROLE

This position requires a Bachelor of Social Work or degree in Gerontology, Psychology, or Counseling.

The position requires a reasonable combination of the following skills and knowledge base: the aging process, elder services, disability services, eligibility for and procedures of Federal and applicable State entitlement programs, legal issues, drug and alcohol abuse, poverty, and mental health issues. At least two years experience in social service delivery with senior citizens or non-elderly disabled persons is preferred.

RESPONSIBILITIES

1. Complete assessments for any residents requesting services.

1. Develop case plans based on assessments; update case plans periodically and record progress in case notes after each contact with resident or family members; document all case management activities.

1. Identify community resources and develop cooperative relationships with other social service providers.

1. Monitor the on-going provision of services and keep provider informed as to progress of the residents as appropriate.

1. Educate residents on service availability, application procedures, clients’ rights, etc.; provide advocacy as needed.

1. Develop and maintain a directory of service providers for project staff and residents to use. 

1. Submit HUD and other statistical reports accurately and in a timely fashion. 

1. Organize and implement special projects designed to improve the social networks and natural helping systems among residents.

1. Represent agency programs and policies accurately through community involvement.

1. Utilize volunteers to provide support programs when appropriate.

1. Attend supervision and training sessions as scheduled.

1. Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.

1. Attend monthly VOA Mid-States Coordinator teleconference, regional Service Coordinator teleconference, and other pertinent meetings/trainings designated by the HUD QA Administrator.

1. Actively participate in HUD QA activities throughout the year with the knowledge of the HUD QA, Administrator will share information with the supervisor for this position as part of the performance review process.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.