MasTec
IT Service Desk Analyst I or II
MasTec, Tempe, Arizona, us, 85285
Overview
The IT Service Desk Analyst is responsible for assisting with maintaining day-to-day computer operations of MasTec's Clean Energy & Infrastructure (CE&I) group, in addition to long-term planning and development of computer operations.
Company Overview:
MasTec's Clean Energy and Infrastructure Group (CE&I) is a $4 billion annual revenue business unit that provides construction services for industrial facilities; building products manufacturers, power generation facilities, manufacturing plants; solar, wind, and thermal energy plants; buildings, and infrastructure. Sustainability is foundational to our culture and influences everything we do.
MasTec, a minority-owned Fortune 500 company, boasts a rich history of over 90 years in the construction industry. With more than 35,000 workers and over 400 offices nationwide, we offer our employees the flexibility to work in various locations.
Our company is growing fast and offers various opportunities for qualified, talented, and motivated professionals. As part of the MasTec Team, you will experience exciting new projects, professional practices, culture, and support for developing your skills. Benefit from an environment that's creative, groundbreaking, and, above all, supportive.
The Clean Energy & Infrastructure Group is comprised of the business sectors and companies: Industrial - Casey Industrial, MasTec Industrial, Phoenix Industrial; Infrastructure: American Civil Constructors West Coast, Cash Construction, FNF Construction, Lemartec Corporation, MasTec Civil, Precision Aggregate Products, Ragnar Benson Construction, Saiia, William Charles Construction, William Charles Electric; Renewables: IEA Constructors, Wanzek Construction, White Construction.
Responsible for assisting with maintaining day-to-day computer operations of MasTec's Clean Energy & Infrastructure (CE&I) group, in addition to long-term planning and development of computer operations.
Responsibilities
Demonstrate respect through considerate and courteous efforts with staff and customers, integrity when approaching all situations with sound moral principle, and the responsibility to distinguish between right and wrong, readily assume obligations and accountability while providing dependable and thorough serviceRegular cleaning and maintenance of computer equipmentAssist users with basic technical support questions over the phone, via email, or in personParticipates in rollout and implementation of new systems by assisting other IS resources with testing procedures.Document incidents in company ticket tracking systemResolve incidents in a timely manner adhering to published service level agreementsInstall hardware and software on desktop systemsReport and communicate outages/escalations to the IT Support SupervisorAssume on call duties on scheduled rotationSet up and deployment of mobile phonesMaintain IT asset inventory by keeping user assignment information up to dateEnsure sufficient stock of IT equipment, by ordering needed accessories and informing supervisors of low computer stock.Move, setup, and update workstationsFirst level user support troubleshootingTrain end user on use of systems and programsAssist with creating access cards for building security badge systems. All other duties as assigned by the IT Support SupervisorQualifications
Associate degree (A. A.) or equivalent from two-year college or technical school or six months to one-year related experience and/or trainingSix months to one-year of experience in support/customer service preferredIT Service Desk Analyst I:
Associate's degree or equivalent from two-year college or technical school or six months to one-year related experience and/or trainingSix months to one-year of experience in support/customer service preferredCompensation $45,000-$60,000 / year, commensurate with experienceIT Service Desk Analyst II:
Bachelor's degree or equivalent from four-year college or technical school2 to 3 years of experience in support/customer service preferredCompensation $50,000-$68,000 / year, commensurate with experienceKnowledge/Skills/Abilities
Take reasonable care of your own and others' health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward CE&I's Zero Injury principlesRead, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsWrite reports, business correspondence and procedure manualsEffectively present information and respond to questions from groups of managers, clients, customers, and the general publicCustomer Service skillsOffice 365 knowledge requiredWhat's in it for you:
Financial Wellbeing
Competitive pay with ongoing performance review and merit increase401(k) with company match & Employee Stock Purchase Plan (ESPP)Flexible spending account (Healthcare & Dependent care)Health & Wellness
Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and childrenDiabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet InsuranceFamily & Lifestyle
Paid Time Off, Paid Holidays, Bereavement LeaveMilitary Leave, including Differential Pay and Benefits ContinuationEmployee Assistance ProgramPlanning for the Unexpected
Short and long-term disability, life insurance, and accidental death & dismembermentVoluntary life insurance, accident, critical illness, hospital indemnity coverageEmergency Travel Assistance ProgramGroup legal plan
Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information.
MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.
Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at
https://reportfraud.ftc.gov/
The IT Service Desk Analyst is responsible for assisting with maintaining day-to-day computer operations of MasTec's Clean Energy & Infrastructure (CE&I) group, in addition to long-term planning and development of computer operations.
Company Overview:
MasTec's Clean Energy and Infrastructure Group (CE&I) is a $4 billion annual revenue business unit that provides construction services for industrial facilities; building products manufacturers, power generation facilities, manufacturing plants; solar, wind, and thermal energy plants; buildings, and infrastructure. Sustainability is foundational to our culture and influences everything we do.
MasTec, a minority-owned Fortune 500 company, boasts a rich history of over 90 years in the construction industry. With more than 35,000 workers and over 400 offices nationwide, we offer our employees the flexibility to work in various locations.
Our company is growing fast and offers various opportunities for qualified, talented, and motivated professionals. As part of the MasTec Team, you will experience exciting new projects, professional practices, culture, and support for developing your skills. Benefit from an environment that's creative, groundbreaking, and, above all, supportive.
The Clean Energy & Infrastructure Group is comprised of the business sectors and companies: Industrial - Casey Industrial, MasTec Industrial, Phoenix Industrial; Infrastructure: American Civil Constructors West Coast, Cash Construction, FNF Construction, Lemartec Corporation, MasTec Civil, Precision Aggregate Products, Ragnar Benson Construction, Saiia, William Charles Construction, William Charles Electric; Renewables: IEA Constructors, Wanzek Construction, White Construction.
Responsible for assisting with maintaining day-to-day computer operations of MasTec's Clean Energy & Infrastructure (CE&I) group, in addition to long-term planning and development of computer operations.
Responsibilities
Demonstrate respect through considerate and courteous efforts with staff and customers, integrity when approaching all situations with sound moral principle, and the responsibility to distinguish between right and wrong, readily assume obligations and accountability while providing dependable and thorough serviceRegular cleaning and maintenance of computer equipmentAssist users with basic technical support questions over the phone, via email, or in personParticipates in rollout and implementation of new systems by assisting other IS resources with testing procedures.Document incidents in company ticket tracking systemResolve incidents in a timely manner adhering to published service level agreementsInstall hardware and software on desktop systemsReport and communicate outages/escalations to the IT Support SupervisorAssume on call duties on scheduled rotationSet up and deployment of mobile phonesMaintain IT asset inventory by keeping user assignment information up to dateEnsure sufficient stock of IT equipment, by ordering needed accessories and informing supervisors of low computer stock.Move, setup, and update workstationsFirst level user support troubleshootingTrain end user on use of systems and programsAssist with creating access cards for building security badge systems. All other duties as assigned by the IT Support SupervisorQualifications
Associate degree (A. A.) or equivalent from two-year college or technical school or six months to one-year related experience and/or trainingSix months to one-year of experience in support/customer service preferredIT Service Desk Analyst I:
Associate's degree or equivalent from two-year college or technical school or six months to one-year related experience and/or trainingSix months to one-year of experience in support/customer service preferredCompensation $45,000-$60,000 / year, commensurate with experienceIT Service Desk Analyst II:
Bachelor's degree or equivalent from four-year college or technical school2 to 3 years of experience in support/customer service preferredCompensation $50,000-$68,000 / year, commensurate with experienceKnowledge/Skills/Abilities
Take reasonable care of your own and others' health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward CE&I's Zero Injury principlesRead, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsWrite reports, business correspondence and procedure manualsEffectively present information and respond to questions from groups of managers, clients, customers, and the general publicCustomer Service skillsOffice 365 knowledge requiredWhat's in it for you:
Financial Wellbeing
Competitive pay with ongoing performance review and merit increase401(k) with company match & Employee Stock Purchase Plan (ESPP)Flexible spending account (Healthcare & Dependent care)Health & Wellness
Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and childrenDiabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet InsuranceFamily & Lifestyle
Paid Time Off, Paid Holidays, Bereavement LeaveMilitary Leave, including Differential Pay and Benefits ContinuationEmployee Assistance ProgramPlanning for the Unexpected
Short and long-term disability, life insurance, and accidental death & dismembermentVoluntary life insurance, accident, critical illness, hospital indemnity coverageEmergency Travel Assistance ProgramGroup legal plan
Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information.
MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.
Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at
https://reportfraud.ftc.gov/