IT Service Desk

On-Board Administrative is hiring IT Service Desk For immediate consideration please send your resume to resumesonboardusa.com Subject Line: Position Title and State you are Located About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k. Position Details: Position Type: Contract Job Location: Bishop, Tx Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance Compensation: $ 30.34 /hr - USD 56.55 /hr Qualifications: Must-haves: Proven experience in a technology support role Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers Excellent interpersonal skills especially communication and presentation skills Promotes and supports standardization and continuous improvement Ability to work independently and make decisions where necessary Familiarity with all components of Office 365 In-Tune, ServiceNow Platforms Experience/Exposure OT Environment Exposure / Manufacturing Plant - Chemical Plant experiencePlusses A Certification or equivalent highly preferred Experience supporting a manufacturing plant Familiarity with ITIL and HDI Incident Management Best Practices Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security Understanding of Network Standards, Protocols, and Security Policies BitLocker Encryption experience Responsibilities: Day-to-DayA fortune 500 client is searching for an IT Support Technician to join their chemical plant in the Clear Lake area. The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives Key accountabilities are as follows: Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures Escalates incidents to the appropriate IT operations resources in accordance with established procedure Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics. Apply Today www.onboardusa.com On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner." On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics. 24-02760