IT Administrator/Helpdesk Analyst- Hybrid Schedule

About Swingtech Consulting, Inc .Swingtech Consulting, Inc. provides technology and management consulting services for the federal, state, and local government. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly executed solutions. We are a rapidly growing company and are always looking for intelligent and motivated people to join our team.Swingtech is currently looking for a full time IT administrator/Helpdesk analyst with 4+ years of experience to support internal projects/users in the Greenbelt, MD location and nationwide.Position Summary : The IT administrator/Helpdesk analyst will work on the Corporate IT Support team to assist users and complete internal IT projects.Responsibilities :Maintaining, configuring the corporate network (LANs, VLANs, Routers, Firewalls, and Switches)Conduct regular monitoring and reviews of the network logsMaintenance and configuration of Active Directory services, Azure instances, and Domain ControllersPerform maintenance and installation tasks related to Windows servers hosted on premisesCreate, maintain, and implement detailed documentation and maintain standard operating procedures and maintain the artifacts in a document repositoryProvide status updates and reports as required for the Network and System Administration, and Engineering Support activitiesWork collaboratively with other team members and clients to rapidly address, isolate, and resolve issues.Manage support and incident tickets submitted by end-users.Perform system provisioning for new employees being onboarded.Required Skills and Knowledge:Experience supporting an enterprise network, including LAN, WAN, and SD-WAN technologies based on Cisco hardware (Meraki/ASA Firewalls and Routers) and platformIntermediate knowledge of electrical components and troubleshooting techniques as they relate to business office hardware and infrastructureIntermediate knowledge of LAN/WAN/SD-WAN Network hardware and infrastructureUnderstanding of Infrastructure, server and network design, configuration, and administrationIntermediate knowledge of PowerShell scripting and generating reports with itIntermediate knowledge of M365 services, Intune, Azure Active DirectoryUnderstanding of Microsoft Active Directory Administration, Group Policy Management (GPO)Intermediate knowledge of data backup and disaster recovery solutions and systemsAdvanced knowledge of software troubleshooting principles and techniquesIntermediate knowledge of secure engineering practices and frameworks like NIST, CIS, and HIPAA.Intermediate knowledge of configuring SIEMs for monitoring and auditing.JIRA administration knowledge is a plus.

ELIGIBILITY &

QUALIFICATIONSBachelor's degree in a related disciplineExcellent written and verbal communications skillsAbility to multitask and function in a fast-paced environmentGood to have relevant certifications like

CCNAMCSAMCPMCSECompTIA Network+

COMPANY OFFERINGS:

15 PTO days11 paid holidaysMedical Insurance with – 3 options (HSA with $600 Employer Contribution).Dental Insurance with no age limit orthodonture.Vision Insurance through EyeMed in and out of network coverage.Short Term and Long-Term Disability coverage with 100% premium support,Life insurance and AD&D with 100% premium supportSupplemental Life InsuranceCritical Care and Accident Insurance availabilityPet Insurance through NationwideEmployee Assistance Program401k with enrollment from day one. 4% deferral by company.$1500 Annual Training Budget$1500 Referral bonusEligibility for annual merit and discretionary bonusFlexible work arrangementsEqual Opportunity Employer Minority/Female/Veterans/Disabled#IND