HIKINEX
Title: Senior Systems Engineer
HIKINEX, Seattle, Washington, us, 98127
Title:
Senior Systems Engineer
Overview:
We are seeking a seasoned Senior Systems Engineer to join our client’s IT services department. You will play a pivotal role in managing and enhancing our clients' IT infrastructure.
Experience Requirements:
Years of experience in a related IT position
Windows server configuration and maintenance
Active Directory and Group Policy configuration and support
Exchange configuration and support
Managed anti-virus configuration and support
Server backup administration and support
Firewall and VPN configuration, maintenance, and support
SQL Server configuration, maintenance, and support
Virtualization (VMWare or Hyper-V)
Completion of a ConnectWise University “Major”
Pass at least one technical certification exam per year
Consulting with clients on IT decisions
Demonstrated Skills:
Excellent customer service skills
Top-notch organizational skills
Good communicator (coordination of smaller clients)
Sound judgment
Professional appearance and demeanor
Research and develop technical solutions for client and business initiatives
Reliable with good attendance
Ability to follow directions from the Client Services Manager
Teamwork, mentorship, and a positive attitude
Essential Duties:
Act as a “Technology Success Manager” for clients
Coordinate client services activities for medium and larger clients
Participate in quarterly business reviews (QBRs)
Design and implement network-level solutions: LAN and WAN connectivity, routers, firewalls, and security
Design and implement hosted and cloud solutions for customers
Design and implement disaster recovery solutions
Support services for virtualization technologies
Administer and maintain the remote monitoring solution, CW Automate
Respond to client support request ticket escalations
Handle escalated server, network, and desktop-related issues for clients
Participate as a resource for projects run by the Implementation and Onboarding team
Develop, maintain, and review system documentation
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.
Handle tickets created due to alerts in CW Automate that are escalated from Tier 1
Review CW Automate alerts, performance information, and configurations
Conduct server checkups using CW Automate data and manual review as necessary
Participate in on-call rotation for off-hours support
Enter all work as service tickets in ConnectWise
#J-18808-Ljbffr
Senior Systems Engineer
Overview:
We are seeking a seasoned Senior Systems Engineer to join our client’s IT services department. You will play a pivotal role in managing and enhancing our clients' IT infrastructure.
Experience Requirements:
Years of experience in a related IT position
Windows server configuration and maintenance
Active Directory and Group Policy configuration and support
Exchange configuration and support
Managed anti-virus configuration and support
Server backup administration and support
Firewall and VPN configuration, maintenance, and support
SQL Server configuration, maintenance, and support
Virtualization (VMWare or Hyper-V)
Completion of a ConnectWise University “Major”
Pass at least one technical certification exam per year
Consulting with clients on IT decisions
Demonstrated Skills:
Excellent customer service skills
Top-notch organizational skills
Good communicator (coordination of smaller clients)
Sound judgment
Professional appearance and demeanor
Research and develop technical solutions for client and business initiatives
Reliable with good attendance
Ability to follow directions from the Client Services Manager
Teamwork, mentorship, and a positive attitude
Essential Duties:
Act as a “Technology Success Manager” for clients
Coordinate client services activities for medium and larger clients
Participate in quarterly business reviews (QBRs)
Design and implement network-level solutions: LAN and WAN connectivity, routers, firewalls, and security
Design and implement hosted and cloud solutions for customers
Design and implement disaster recovery solutions
Support services for virtualization technologies
Administer and maintain the remote monitoring solution, CW Automate
Respond to client support request ticket escalations
Handle escalated server, network, and desktop-related issues for clients
Participate as a resource for projects run by the Implementation and Onboarding team
Develop, maintain, and review system documentation
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.
Handle tickets created due to alerts in CW Automate that are escalated from Tier 1
Review CW Automate alerts, performance information, and configurations
Conduct server checkups using CW Automate data and manual review as necessary
Participate in on-call rotation for off-hours support
Enter all work as service tickets in ConnectWise
#J-18808-Ljbffr