Telecommunications Manager

Summary This position serves as the Telecommunication Manager for Cuyahoga Valley National Park (CUVA) within Interior Regions 3, 4 & 5, Midwest in Brecksville, Ohio. The position is in the Visitor and Resource Protection Division and is supervised by the Deputy Chief Ranger. The purpose of this position is to manage and provide support to region-wide visitor and resource protection staff conducting emergency services as well as monitor all park personnel operating in the field. Responsibilities The Telecommunication Manager supervises and directs all aspects of a complex, multi­jurisdictional, all-risk incidents facility at the Cuyahoga Valley Communication Center. The Center is a 24/7 operation that coordinates law enforcement, aviation, vessel, backcountry, wildland and structural fire, medical, search and rescue, intelligence, and other emergency and non-emergency service functions with Federal, State, and Local agencies for Cuyahoga Valley National Park, Isle Royale National Park, and Voyageurs National Park, as well as logistical support for James A. Garfield National Historic Site, First Ladies National Historic Site, Perry's Victory & International Peace Memorial, Hopewell Culture National Historical Park, Dayton Aviation Heritage National Historical Park, Charles Young Buffalo Soldiers National Monument, and William Howard Taft National Historic Site. The position also ensures the operation is prepared to provide dispatch services in place of the other four Midwest Region Communication Centers and over-sees operations when such incidents occur. This position supports direct management and support of network and radio related IT equipment. This position serves as a subject matter expert and provides management controls for all communications related to Radios/IT/Phone Systems/Computer Assisted Dispatching/interagency IT protocols/National Crime Information Center (DOJ)/ Ohio State Law Enforcement Data System compliance and many other internet related dispatching tools. AREA INFORMATION Cuyahoga Valley National Park encompasses 33,000 acres along the banks of the Cuyahoga River between Cleveland and Akron in northeast Ohio. The park's mission is to preserve and protect the historic, scenic, natural, and recreational values of the Cuyahoga River Valley for public use and enjoyment. The Park is dominated by deciduous forest but also supports meadows, wetlands, streams and agriculture. Summers are moderately warm with average temperatures in the 70's. Winters are moderately cold with average temperatures in the 20's and 30's. Heavy snowfall is common during winter months. Excellent recreational and educational opportunities are available in the area, including hiking and biking trails, numerous restaurants and theaters, nearby shopping, and a variety of universities and colleges. For more information about the area visit the park's website at www.nps.gov/cuva. Requirements Conditions of Employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males Direct Deposit Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. Time-in-Grade: Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service); with few exceptions as outlined in 5 CFR 300.603(b). Time-In-Grade requirements also apply to former Federal civilian employees applying for reinstatement who have had a break in service of less than one year, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointments. Time-in-grade does not apply to new excepted service appointments and must be met by the closing date of this announcement. Drug Testing: You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use. Uniform: You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. Probationary Period: If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period. Government Charge Card: You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority. Qualifications All qualifications must be met by the closing date of this announcement-11/08/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-11 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-9 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: supervising dispatch communication projects, assignments, events and work methods; oversight in the operation of complex Radio System; operating law enforcement information systems such as: Computer-Aided-Dispatching system, Multi-function Telephone System including E911, Dispatch Recording Devices and Emergency Backup Power Systems, public safety operations to include NCIC, NLETS, and state systems, and Emergency Medical dispatching; transmit and receive law enforcement communications traffic; coordinating emergency response efforts; maintaining logs and files of complaints, police actions, and reports. The work is performed independently with little or no supervision. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least a Ph.D. degree or equivalent Doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. Major study -- electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position. NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS. -OR- Successful completion of a combination of education and experience as described above. The total must equal at least 100 percent to qualify. Example: The applicant meets 75 percent of the required experience and 50 percent of the required education, i.e., the applicant has 1/2 year of graduate study beyond that required for GS-9. Therefore, the applicant exceeds the total requirement and is qualified for the position. NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS (The first 2 years of graduate study are not qualifying for GS-11.) Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional Information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. Physical Demands: The nature of the work is primarily sedentary. The work requires long periods of sitting or standing in one position at a computer terminal, intense concentration, and working at top speed for several hours at a time. There are frequent demands for rapid decision making. The incumbent may be under constant degrees of stress. The work environment is intense, with multiple voice and data messages and alerts arriving at the same time and requiring immediate response and listening to voices of various levels of intensity talking. The ability to hear and to communicate clearly, both orally and in writing, is paramount. There is some degree of light to moderate lifting and bending required during movement of materials and supply restocking. Shift work or non- standard tours of duty are involved or maybe required. The incumbent may be required to work holidays and weekends. The incumbent is an essential employee, therefore is required to come to work on time, regardless of weather conditions. Additionally, in exigent circumstances, the incumbent may be required to work past a normal end of shift to maintain the efficiency of the National Park Service. Incumbent must be able to speak clearly in English. Travel associated with occasional site visits may require some walking and climbing. Must be able to respond to after hour callouts. Working Conditions: The work area is in an open space which also contains computer workstations, alarm equipment, and radio equipment. Work is performed primarily in the dispatch center where control and direction must be maintained during emergency situations. Work is normally performed in a specialized office setting. Multi-channel radios are continuously monitored, and multi-line telephones constantly ring, resulting in frequent periods of excessive and constant noise. Demands by internal and external customers during peak incident loads will be demanding. This creates a potentially hectic and stressful work environment. Incumbent must be able to concentrate on work projects amidst noise, interruptions, and the movements of others. Some exposure to hazards occurs in flying, inspections, and field trips required by the job. Documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, You must submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance consistent with your SF_50s.