Teradyne
Head of Application Engineering, US (Universal Robots)
Teradyne, Atlanta, Georgia, United States, 30383
At Universal Robots (http://www.universal-robots.com/) , part of Teradyne Inc., Our vision is to create a world where people work with robots, not like robots. And as the market leader with 75,000+ collaborative robots (cobots) already installed worldwide, we’re well on the way to achieving it. We employ 1000+ people in offices across North America, South America, Europe and Asia and we’re growing all the time. Our team is made up smart, creative people working at the forefront of automation. Together we find innovative solutions to some of the most important manufacturing issues facing businesses today. We dare to do what others find impossible- working with advanced technologies to change in the way businesses operate, So if you’re looking to build your career with a ground-breaking technology company in dynamic environment with career advancement UR is the place for you.
Universal Robots – WE WANT TO MAKE THE WORLD WHERE PEOPLE WORK WITH COBOTS NOT LIKE ROBOTS
Our international team of hardware, software, and business professionals comes from all walks of life and is united by a common goal: sharing the world-changing benefits that robots can provide.
We offer a highly stimulating, dynamic environment with unlimited career potential – where your success is self-determined. You will play an essential role in a team focused on success, growth, development, and innovation.
Be part of Universal Robots.
In this position, you will ensure the UR and customer needs for pre-sales support, and customer / partner training are complete. These activities include but are not limited to: sales visits, supporting customers and integrators in deploying the cobots, participate in trade shows, and facilitate customer / partner training.
Opportunity Overview
Ensure that the regional Application Engineering team:
Provide technical support and sale enablement to partners (distributors: SI, CSI) and end-users - Provide robotic application support and consultation to partners and end-users
Develop distributors’/end users technical knowledge and abilities with regards to Universal Robots and applications
Support Service 360 activities and case management in accordance with the global service processes.
Exchange knowledge with, and invigorate the global Application Engineering community
Be able to navigate in a both regional and global organization at the same time = drive processes locally and be aligned with global technical team on processes, tools, training material, application development for customers and trade shows, etc.
Direct leadership of +10 employees in multiple countries and/or high complexity (languages/cultures)
Own the performance management process for your team inclusive of goal setting, feedback, coaching, career discussions, and performance appraisals
Create pre-sales and technical KPIs to drive high growth and improve customer partnerships with CDM's and/or Sales Engineers to ensure customer needs are met
Facilitate team environment by hiring, onboarding, assigning and delegating work, while guiding, training and coaching colleagues
Partner with CDM's and/or Sales Engineers to ensure customer needs are met
Interact with C-suite level executives from distributors, partners and key customers
Ensure team members follow process standards and drive for continuous improvement
All About You
We are seeking individuals committed to driving success, growing sales, and fostering customer engagement. If you are ready to contribute to this mission, please review the key qualifications for the role below.
Minimum a Bachelor's Degree in a related field, advanced degree preferred
+10 years successful track record of technical support in the robotics industry
Solid technical knowledge and skills of robotics and automation including multiple applications
Documented success over multiple years in pre-sales support, post-sales support and training
Experience supporting structured sales, plans, budgets, pipeline management
+3 years experience managing people on site and/or on the distance
Experience managing complex client relationships is required
Strong oral communication skills including the ability to de-escalate sensitive situation
Business acumen that you can apply in interactions with all levels in the company, from senior management to technical support employees
Demonstrated conflict resolution skills
Benefits
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here (https://www.teradyne.com/2024-open-enrollment/) to see details
#LI-RA1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Universal Robots – WE WANT TO MAKE THE WORLD WHERE PEOPLE WORK WITH COBOTS NOT LIKE ROBOTS
Our international team of hardware, software, and business professionals comes from all walks of life and is united by a common goal: sharing the world-changing benefits that robots can provide.
We offer a highly stimulating, dynamic environment with unlimited career potential – where your success is self-determined. You will play an essential role in a team focused on success, growth, development, and innovation.
Be part of Universal Robots.
In this position, you will ensure the UR and customer needs for pre-sales support, and customer / partner training are complete. These activities include but are not limited to: sales visits, supporting customers and integrators in deploying the cobots, participate in trade shows, and facilitate customer / partner training.
Opportunity Overview
Ensure that the regional Application Engineering team:
Provide technical support and sale enablement to partners (distributors: SI, CSI) and end-users - Provide robotic application support and consultation to partners and end-users
Develop distributors’/end users technical knowledge and abilities with regards to Universal Robots and applications
Support Service 360 activities and case management in accordance with the global service processes.
Exchange knowledge with, and invigorate the global Application Engineering community
Be able to navigate in a both regional and global organization at the same time = drive processes locally and be aligned with global technical team on processes, tools, training material, application development for customers and trade shows, etc.
Direct leadership of +10 employees in multiple countries and/or high complexity (languages/cultures)
Own the performance management process for your team inclusive of goal setting, feedback, coaching, career discussions, and performance appraisals
Create pre-sales and technical KPIs to drive high growth and improve customer partnerships with CDM's and/or Sales Engineers to ensure customer needs are met
Facilitate team environment by hiring, onboarding, assigning and delegating work, while guiding, training and coaching colleagues
Partner with CDM's and/or Sales Engineers to ensure customer needs are met
Interact with C-suite level executives from distributors, partners and key customers
Ensure team members follow process standards and drive for continuous improvement
All About You
We are seeking individuals committed to driving success, growing sales, and fostering customer engagement. If you are ready to contribute to this mission, please review the key qualifications for the role below.
Minimum a Bachelor's Degree in a related field, advanced degree preferred
+10 years successful track record of technical support in the robotics industry
Solid technical knowledge and skills of robotics and automation including multiple applications
Documented success over multiple years in pre-sales support, post-sales support and training
Experience supporting structured sales, plans, budgets, pipeline management
+3 years experience managing people on site and/or on the distance
Experience managing complex client relationships is required
Strong oral communication skills including the ability to de-escalate sensitive situation
Business acumen that you can apply in interactions with all levels in the company, from senior management to technical support employees
Demonstrated conflict resolution skills
Benefits
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here (https://www.teradyne.com/2024-open-enrollment/) to see details
#LI-RA1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.