Impact.com
Customer Success Manager
Impact.com, New York, New York, us, 10261
Our Company:At
impact.com , our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com , the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how
impact.com ’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics, and Levi’s, visit
www.impact.com .
Your Role at impact.com:
As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. You will serve as the primary point of contact for clients, providing proactive support, resolving issues, and driving adoption and utilization of our products. This role requires a combination of excellent communication skills, technical expertise, and a deep understanding of customer needs in order to drive customer retention, expansion, and overall success. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact!
What You Have:
3+ years of customer success/relationship experience, preferably B2B
Must have affiliate marketing experience
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
Consistent track record of providing stellar support to customers
Embraces teamwork and cross-team collaboration
Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships)
A healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills
What You'll Do:
Deliver world-class support to our top clients.
Maintain a balanced proactive/reactive relationship with your assigned accounts.
Dedicated duties include account monitoring, regular check-ins, and relationship building.
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs.
Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends.
Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform.
Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention.
Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences.
Nice to have:
Affiliate & Partnerships Industry Fundamentals Certification
by PXA
Salary Range:
$80,000 - $90,000 per year, plus 25% Variable Commission Plan ($20,000-$22,500) and generous stock (RSU) award.
*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits (Perks):
Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Continued access to
Affiliate & Partnerships Industry Fundamentals Certification
by PXA
Parental Leave
Technology Stipend
Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-NewYork,NewYork_Hybrid
#J-18808-Ljbffr
impact.com , our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com , the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how
impact.com ’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics, and Levi’s, visit
www.impact.com .
Your Role at impact.com:
As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. You will serve as the primary point of contact for clients, providing proactive support, resolving issues, and driving adoption and utilization of our products. This role requires a combination of excellent communication skills, technical expertise, and a deep understanding of customer needs in order to drive customer retention, expansion, and overall success. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact!
What You Have:
3+ years of customer success/relationship experience, preferably B2B
Must have affiliate marketing experience
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
Consistent track record of providing stellar support to customers
Embraces teamwork and cross-team collaboration
Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships)
A healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills
What You'll Do:
Deliver world-class support to our top clients.
Maintain a balanced proactive/reactive relationship with your assigned accounts.
Dedicated duties include account monitoring, regular check-ins, and relationship building.
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs.
Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends.
Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform.
Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention.
Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences.
Nice to have:
Affiliate & Partnerships Industry Fundamentals Certification
by PXA
Salary Range:
$80,000 - $90,000 per year, plus 25% Variable Commission Plan ($20,000-$22,500) and generous stock (RSU) award.
*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits (Perks):
Medical, Dental and Vision insurance
Unlimited responsible PTO
Flexible work hours
Continued access to
Affiliate & Partnerships Industry Fundamentals Certification
by PXA
Parental Leave
Technology Stipend
Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
Flexible spending accounts and 401(k)
An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
An established company with a cool, high-velocity work ethos, where each person can make a difference!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-NewYork,NewYork_Hybrid
#J-18808-Ljbffr