Family Services Manager - Gillette Children's & Children's St. Paul (part-time,

MissionRonald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness or injury. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth, serving over 6,700 families a year, providing 76 overnight rooms, meals and activities for families with kids facing a medical crisisJob SummaryThe Family Services Manager play a vital role in continuing our mission of providing a welcoming and comforting environment for families who are in midst of a healthcare crisis. Family Services Managers are needed to provide program services and to manage operations during the weekends, holidays and weekday shifts. Family Services Managers are critical by allowing RMHC-UM to provide caring and compassionate services 365 days a year.Primary ResponsibilitiesGuest/Program Management and Family Programming Assistance -Work closely with the Program staff to maintain smooth operation of facilities including safety and security, inventory management and general maintenance. Maintain space upkeep, assuring community, family rooms and common spaces are inviting, comfortable and functional.Apply guidelines to determining eligibility, communicates with hospital staff, family registration and management of family dynamicsProvide oversight of the cleaning to ensure it is maintained to defined standards of cleanliness and maintenance. Work with volunteers, facilities and cleaning staff to ensure common space and guest room turnovers are efficient and completeFrequently communicates and exchanges information both written and verbally with families, volunteers and hospital staffWork closely with Manager and other team members to accurately record and track usage of the program by families and volunteer hoursSupport Volunteers, Cooks for Kids (CFK) Program and Development InitiativesWith guidance from the Assistant Manager, inventory, prepare and serve meals to familiesGreet, tour, educate and provide task management to volunteers about program services to ensure they have a positive experience while providing services to RMHCFollow up with CFK groups to thank them for participating, and coordinate with them to schedule another date to serveOutreach and development of potential partnershipEngage in conversations with donors and volunteers to further RMHC-UM’s missionExpected Hours of WorkThis is a part time occasional position. Hours of work are primarily weekends, holidays and occasional weekday shifts. Family Services Manager’s schedules are flexible.Family Services Managers must be available and able to commit to working a minimum of three shifts a month, two holiday shifts a year and also able to respond to on call requests for coverage needs.Saturdays, Sundays & Holidays

9:30am-6pm

(Children's St. Paul) Weekday 10am-6pmSaturdays, Sundays & Holidays 9:30am-6pm (Gillette Children's Specialty Healthcare) Weekday 9am-6pm

Work EnvironmentRonald McDonald House Charities, Upper Midwest operates programs within three pediatric hospitals in Minneapolis and St. Paul and one in Duluth, MN.Programs provide services to families who have children receiving inpatient treatment in the hospital.Preferred Education and ExperienceHigh School Diploma or GEDAbility to operate a computer and other office equipment such as a phone, copy machine and computer printerExperience with or ability to learn softwareExperience in a fast-paced environment where needs and priorities change quickly and frequentlyCompetencies and SkillsOperates as a team player and able to work effectively with all employees and constituents of RMHC-UMExcellent verbal and written skillsRelate to people of diverse ages and backgroundsAble to work in a fluid environment with unexpected variations throughout the workdayExcellent interpersonal skillsManage details, organize and prioritize tasksAbility to resolve interpersonal conflicts and determine needed components of risk managementMaintain confidentiality according to HIPAA and other relevant privacy regulationsTakes initiative and persevere through difficult situationsWillingness to get involved in the details, hands on, team player who will pitch in where/when neededCompassion, kindness and the ability to work with families facing a health crisis or loss of a childPhysical RequirementsPerform cleaning tasks such as sanitizing, vacuuming, sweeping, changing sheets, mopping and general cleaning duties when neededAble to lift 50 poundsProlonged periods standing and walking throughout the HouseAble to bend, lift, stretch and climb to clean family rooms and common areasThe duties and responsibilities described are not a comprehensive list and other duties may be assigned or the scope of the position may change as necessitated by business needs at any time with or without notice.Ronald McDonald House Charities, Upper Midwest is an equal opportunity employer and at will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law .

Further, RMHC-UM takes affirmative action to ensure that employees are treated during employment without regard to any of these characteristics.

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