General Dynamics Mission Systems
Senior Tech Operations Specialist
General Dynamics Mission Systems, Annapolis Junction, Maryland, United States, 20701
Basic QualificationsBachelor's degree in a related specialized area or field or equivalent is required plus a minimum of 2 years of relevant experience; or a Master's degree.
CLEARANCE REQUIREMENTS:Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this PositionImagine building your career by developing the solutions that support the mission of our nation's service members, intelligence analysts and first responders. That's the challenge that's waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems.
We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar space and everything in between.
By effectively collaborating on the Service Desk and Training Operations team, the Senior Tech Operations Specialist will support and teach the cutting-edge technology that supports some of our nation's fundamental defense services? Do you want to have immediate impact by testing, debugging, maintaining and deploying technical products using state of the art technologies and tools. Think you're up to the task?
What you'll experience:
Technologies that aren't just top-notch, they're often top-secretA team of bold thinkers committed to exploring what's nextOpportunities to gain new knowledge - as it's discoveredProviding customers with your expertise by answering customer phone calls to provide solutions and answers to customer questions and issuesDocumenting customer issues in our incident ticketing systemResearch the customer issue using the tools and resources provided such as knowledgebases, SharePoint and Teams libraries of information, co-worker knowledgeAttending regular GDMS Product TrainingTeach/instruct on configuration, maintenance and troubleshooting for Cyber Security productsTravel 25% after instructor qualificationWhat you bring to the table:
A Bachelor's degree in a related specialized area or field or equivalent plus a minimum of 2 years of relevant experience; or a Master's degreeExtensive knowledge of communications systems and network operationsCustomer Service skills including active listening, patience, empathy and the ability to make the customer's issues your ownTroubleshooting skills to analyze and resolve network issuesUnderstanding of TCP-IP including the OSI Model, Network Routing and Subnetting in classrooms, briefings, as well as one-on-one support calls and correspondenceUnderstanding of Network protocols including DHCP, TFTP and FTP, SMTP, Telnet, Address Resolution Protocol (ARP), DNS, OSPF, GRE Tunnels, RIP, TCP and UDP to resolve customer issuesVerbal and writing skills to document the customer's issues, provide verbal and written responses to customer issues, provide step by step instructions and potential solutions and assistance to Federal employees, contractors and members of the U.S. Armed ForcesUnderstanding of Network infrastructure including switches, routers, firewalls to evaluate customer network diagrams in a support role as well describe how GDMS products workGood oral, verbal, and presentation communication skillsAbility to troubleshoot problems via email and telephoneWhat sets you apart:
Strong ability to develop solutions to highly complex problems that require significant ingenuity, innovation and creativitySolid communication skills to interface with customers of the system or networkCommitment to ongoing professional developmentSelf-motivated with ability to work independently in a fast-paced environmentBasic understanding of networking principlesAbility to multi-task and adapt to changeCompTIA A+ certification required within first three months of employmentCompTIA Network + or Security+ certificationCisco CCNA or other Technical or Networking certifications are a plusInterpersonal skills: such as telephony skills, communication skills, active listening, and customer-careAbility to diagnosis technical issues using active listening and critical thinking skillsAbility to match resources to technical issues appropriatelyTyping skills to ensure quick and accurate entry of service request detailsDesire to learn new technical skills and disciplines#CJ3Target salary range: USD $86,016.00/Yr. - USD $90,000.00/Yr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
Company OverviewAt General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world's most advanced defense platforms even smarter. Our engineers redefine what's possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https://gdmissionsystems.com/careers/why-work-for-us/benefitsGeneral Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran
CLEARANCE REQUIREMENTS:Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this PositionImagine building your career by developing the solutions that support the mission of our nation's service members, intelligence analysts and first responders. That's the challenge that's waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems.
We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar space and everything in between.
By effectively collaborating on the Service Desk and Training Operations team, the Senior Tech Operations Specialist will support and teach the cutting-edge technology that supports some of our nation's fundamental defense services? Do you want to have immediate impact by testing, debugging, maintaining and deploying technical products using state of the art technologies and tools. Think you're up to the task?
What you'll experience:
Technologies that aren't just top-notch, they're often top-secretA team of bold thinkers committed to exploring what's nextOpportunities to gain new knowledge - as it's discoveredProviding customers with your expertise by answering customer phone calls to provide solutions and answers to customer questions and issuesDocumenting customer issues in our incident ticketing systemResearch the customer issue using the tools and resources provided such as knowledgebases, SharePoint and Teams libraries of information, co-worker knowledgeAttending regular GDMS Product TrainingTeach/instruct on configuration, maintenance and troubleshooting for Cyber Security productsTravel 25% after instructor qualificationWhat you bring to the table:
A Bachelor's degree in a related specialized area or field or equivalent plus a minimum of 2 years of relevant experience; or a Master's degreeExtensive knowledge of communications systems and network operationsCustomer Service skills including active listening, patience, empathy and the ability to make the customer's issues your ownTroubleshooting skills to analyze and resolve network issuesUnderstanding of TCP-IP including the OSI Model, Network Routing and Subnetting in classrooms, briefings, as well as one-on-one support calls and correspondenceUnderstanding of Network protocols including DHCP, TFTP and FTP, SMTP, Telnet, Address Resolution Protocol (ARP), DNS, OSPF, GRE Tunnels, RIP, TCP and UDP to resolve customer issuesVerbal and writing skills to document the customer's issues, provide verbal and written responses to customer issues, provide step by step instructions and potential solutions and assistance to Federal employees, contractors and members of the U.S. Armed ForcesUnderstanding of Network infrastructure including switches, routers, firewalls to evaluate customer network diagrams in a support role as well describe how GDMS products workGood oral, verbal, and presentation communication skillsAbility to troubleshoot problems via email and telephoneWhat sets you apart:
Strong ability to develop solutions to highly complex problems that require significant ingenuity, innovation and creativitySolid communication skills to interface with customers of the system or networkCommitment to ongoing professional developmentSelf-motivated with ability to work independently in a fast-paced environmentBasic understanding of networking principlesAbility to multi-task and adapt to changeCompTIA A+ certification required within first three months of employmentCompTIA Network + or Security+ certificationCisco CCNA or other Technical or Networking certifications are a plusInterpersonal skills: such as telephony skills, communication skills, active listening, and customer-careAbility to diagnosis technical issues using active listening and critical thinking skillsAbility to match resources to technical issues appropriatelyTyping skills to ensure quick and accurate entry of service request detailsDesire to learn new technical skills and disciplines#CJ3Target salary range: USD $86,016.00/Yr. - USD $90,000.00/Yr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
Company OverviewAt General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world's most advanced defense platforms even smarter. Our engineers redefine what's possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https://gdmissionsystems.com/careers/why-work-for-us/benefitsGeneral Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran