System Support Engineer

06th September, 2024 System Support Engineer 1003401 Job Description: To administer middleware software solutions, enterprise email and instant messaging solutions, web application solutions, enterprise directory services, and other ancillary applications, as well as apply patching and regular updates to supported application systems. Primary Job Responsibilities: Responsible for supporting enterprise storage and backup platform/systems. Primary administrator and level 1 and 2 approver for all Application Support Services change management functions, including back-end application support, configuration tuning and optimization, and scripting. Analyzes deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring to assist with recommendations, incident response, and problem resolution. First responder to all incidents involving supported applications. Assists with the collection and analysis of performance monitoring involving supported applications. Creates, updates, and maintains department work instructions. Performs technical Proof of Concepts (POCs) for new tools and services. Participates in department projects. Researches technical issues and provides recommendations for resolution and process improvements. Minimum Requirements: Position requires working knowledge of enterprise backup and storage. Ability to analyse and resolve complex problems using independent judgment while communicating effectively with internal and external customers. Position requires the ability to provide on-call support twenty-four hours a day, seven days a week. Occasional travel may be required to some enterprise sites. Additional Info: At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years FastTek Global is financially strong, privately held company that is 100% consultant and client focused . We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies. Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include: Medical and Dental (FastTek pays majority of the medical program) Vision Personal Time Off (PTO) Program Long Term Disability (100% paid) Life Insurance (100% paid) 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match Plus, we have a lucrative employee referral program and an employee recognition culture. FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020 To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork Follow us on Twitter: https://twitter.com/fasttekglobal Follow us on Instagram: https://www.instagram.com/fasttekglobal Find us on LinkedIn: https://www.linkedin.com/company/fasttek You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/