NovAtel Inc.
Applications Engineer
NovAtel Inc., Peoria, Illinois, us, 61639
OverviewWe are looking for a tech-savvy and personable
Applications Engineer
to join a global engineering and manufacturing leader in tech that does cool stuff that matters. In this role, you will help us drive our business forward by providing 2nd-tier support to our customers. In this exciting hands-on position, you will utilize your GNSS+INS expertise to ensure our customers’ success. Reporting to the Regional Core Customer Support Manager, the role will be part of a growing Global Core Customer Support team. This position will have a strong focus on supporting NovAtel, VERIPOS and AutonomouStuff customers in North America. The team collaborates closely with Customers, Sales, Specialists, Engineering and Account Managers.
The Location:
Hexagon is a global company with locations around the world. This position is based in the Peoria Metropolitan Area, Illinois, USA.
ResponsibilitiesAs an
Applications Engineer,
your responsibilities include:
Oversee 2nd tier case management for Hexagon A&P products and services.
Provide technical support for both pre-sales opportunities and post-sales issues:
Assist customers with troubleshooting, diagnosing, and resolving product or services issues by phone or email.
Provide data analysis to customers who are experiencing issues when applicable.
When applicable, contribute to Root Cause Analysis (RCA) of the issue reported to identify the underlying cause.
Assist customers with product installation, setup, and configuration.
Provide customers with information about product features and specifications.
Ensure customer satisfaction by addressing customer issues in a timely manner and providing follow-up communication.
Identify and escalate complex issues to the Specialist or Engineering team when necessary.
Interface with and provide support for different engineering teams.
Generate and review technical support documentation including Frequently Asked Questions and Application Notes.
Perform product testing and verification.
Visit customers in-person to resolve issues or provide onsite support.
QualificationsMust-Have:
Degree in Geomatics or Electrical Engineering with 2+ years of related GNSS+INS industry experience.
Proven problem-solving skills.
Strong analytical and critical thinking skills.
Exceptional interpersonal skills and ability to get on with others.
English fluency with excellent verbal and written skills.
Able and willing to travel internationally.
Key Success Factors:
Able to communicate effectively with customers through phone or email.
Able to balance competing priorities and work efficiently.
High attention to detail and highly organized.
Quick learner, and strong desire to continuously acquire new knowledge and skills.
Able to work independently and collaborate effectively with cross-functional teams.
Able to maintain a positive attitude and be able to handle challenging situations with a can-do attitude.
Nice-to-Have:
Experience working directly with customers, preferably in the delivery of support or services.
Experience working with ROS packages, architecture, and communication protocols.
Experience working with IMU, INS, and sensor fusion.
Experience in software testing and/or post-processing.
Familiarity with programming languages such as Python and C++.
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Applications Engineer
to join a global engineering and manufacturing leader in tech that does cool stuff that matters. In this role, you will help us drive our business forward by providing 2nd-tier support to our customers. In this exciting hands-on position, you will utilize your GNSS+INS expertise to ensure our customers’ success. Reporting to the Regional Core Customer Support Manager, the role will be part of a growing Global Core Customer Support team. This position will have a strong focus on supporting NovAtel, VERIPOS and AutonomouStuff customers in North America. The team collaborates closely with Customers, Sales, Specialists, Engineering and Account Managers.
The Location:
Hexagon is a global company with locations around the world. This position is based in the Peoria Metropolitan Area, Illinois, USA.
ResponsibilitiesAs an
Applications Engineer,
your responsibilities include:
Oversee 2nd tier case management for Hexagon A&P products and services.
Provide technical support for both pre-sales opportunities and post-sales issues:
Assist customers with troubleshooting, diagnosing, and resolving product or services issues by phone or email.
Provide data analysis to customers who are experiencing issues when applicable.
When applicable, contribute to Root Cause Analysis (RCA) of the issue reported to identify the underlying cause.
Assist customers with product installation, setup, and configuration.
Provide customers with information about product features and specifications.
Ensure customer satisfaction by addressing customer issues in a timely manner and providing follow-up communication.
Identify and escalate complex issues to the Specialist or Engineering team when necessary.
Interface with and provide support for different engineering teams.
Generate and review technical support documentation including Frequently Asked Questions and Application Notes.
Perform product testing and verification.
Visit customers in-person to resolve issues or provide onsite support.
QualificationsMust-Have:
Degree in Geomatics or Electrical Engineering with 2+ years of related GNSS+INS industry experience.
Proven problem-solving skills.
Strong analytical and critical thinking skills.
Exceptional interpersonal skills and ability to get on with others.
English fluency with excellent verbal and written skills.
Able and willing to travel internationally.
Key Success Factors:
Able to communicate effectively with customers through phone or email.
Able to balance competing priorities and work efficiently.
High attention to detail and highly organized.
Quick learner, and strong desire to continuously acquire new knowledge and skills.
Able to work independently and collaborate effectively with cross-functional teams.
Able to maintain a positive attitude and be able to handle challenging situations with a can-do attitude.
Nice-to-Have:
Experience working directly with customers, preferably in the delivery of support or services.
Experience working with ROS packages, architecture, and communication protocols.
Experience working with IMU, INS, and sensor fusion.
Experience in software testing and/or post-processing.
Familiarity with programming languages such as Python and C++.
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