Business Systems Analyst

Great benefits. Competitive pay. We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:A flexible hybrid work schedule (three days in the office, two days' work from home)Full medical, dental, and vision coverage for both teammates AND family membersCompetitive pay and performance incentivesA fun, mission-focused, and collaborative team environmentA mission that matters is just the beginning, so if you're ready to get started, we're ready for you.Position OverviewThe Wounded Warrior Project (WWP) Business Systems Analyst (BSA) III supports technology tools and business processes. The BSA analyzes and documents workflows, works with the business partners to optimize processes and tool configuration, translates business processes into technical requirements and organizes testing of new tools and functionalities. The BSA evaluates and creates specifications for reporting. The BSA investigates and resolves issues working with an application administrator when needed.The BSA III proactively identifies inefficiencies and provides recommendations for improvement. The BSA supports several major tools or business areas along with the ancillary tools. The BSA communicates clearly and develops presentation materials. The BSA stays abreast of evolving technology relevant to their support area and makes recommendations.DUTIES & RESPONSIBILITIESRequirements Gathering: Identify business needs; Document needs and confirm with business partner; Develop formal functional and detailed technical specifications for basic to moderately complex projects.In collaboration with application administrator, determine need for enhanced functionality in current tool or tool replacement/upgrade required; Develop and recommend procedural improvements, where applicable.In collaboration with the Procurement team, develop RFPs for minor tool acquisitions.Help drive RFP development for major tools acquisitions.Stay abreast of relevant evolving technologies and make recommendations where appropriate.Understanding and specifying user experience and user accessibility requirements for all potential users.Testing: Develop test scripts and testing plans; Assist business partners in end user acceptance testing; Monitor and report testing progress; Document exceptions and submit to application administrators; Assist business partners verify testing results.Reporting: Collaborate with business partners to identify reporting needs; Create report specifications for application administrators/developers to build; Develop basic and moderately complex reports.Project Management: Track, schedule and prioritize user requests; Manage minor & moderately complex projects, when needed; Identify requests that require a Project Manager; Manage timelines, testing and issues for deliverables.Documentation: Develop and keep current standard operating procedures; Collaborate with application administrators on change management.Application Support: Review and evaluate incidents; Determine root cause, whether user training requirement or system malfunction; Engage application administrator as needed for resolution; Keep business partner informed of status.Other related duties as assigned.KNOWLEDGE, SKILLS, & ABILITIESExcellent inter-personal and communications skills: Clear written and verbal communications; Comfortable communicating at all levels; Effective at facilitating small and large group meetings; Accepts and learns from feedback; Excellent presentation skills; Ability to present technical and non-technical information clearly and concisely to various audiences; Strong technical documentation skills; Good at conflict resolution; Able to appropriately handle confidential information.Requirements Gathering: Understanding of advanced business principles in more than one area; Ability to translate business needs into technical requirements/stories; Ability to organize requirements by features and user stories and create a backlog for use throughout the project lifecycle. Create advanced process flow charts.Solutioning: Identify and clearly describe and document problems; Strong research skills; Design advanced technology-based solutions in collaboration with technical resources; Suggest and implement simple and complex process-based solutions in collaboration with technical resources.Project Management: Working knowledge of multiple SDLCs (Waterfall, prototyping, iterative, Agile, etc.); Clear grasp of basic concepts of project management.Technology Skills: Solid skills in Microsoft Office applications, and a flow-charting tool (Visio, Word, etc.); Working knowledge of MS project or other project management tool.Demonstrated ability to exercise confidentiality and good judgment when working with sensitive issues.Ability to adapt quickly to changing priorities and manage multiple deadlines.Unequivocal commitment to the highest standards of personal and business ethics and conduct.Mission-driven, guided by core values, and a pleasure to work with.EXPERIENCERequirementsSeven years of experience as business systems analyst in a technology environment utilizing software design processes and methodologies.Three years of experience with system analysis principles, methods, procedures, practices, and tools.Three years of project management experience.PreferencesFive years of experience supporting web platforms and technologies, Finance, Legal, or Human Resources applications and technologies, or Salesforce and Business Intelligence applications and technologies.Three years of experience with SQL queries and SQL Reporting Services.Five years of experience with testing, documenting test cases, and data mapping.EDUCATIONRequirementsBachelor's degree. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree.PreferencesBachelor's degree in business systems, computing, metrics, or related field.CERTIFICATIONS & LICENSURERequirementsNone.PreferencesEntry Certificate in Business Analysis (ECBA).Certificate of Competency in Business Analysis (CCBA).Agile Analysis Certification (AAC).Equivalent from a recognized certification board.WORK ENVIRONMENT/PHYSICAL DEMANDSGeneral office environment: temperature controlled.Up to 10% travel.Routinely uses standard office equipment, e.g., copiers, phones, computers, filing cabinets.Sitting for extended periods.May require lifting/carrying items up to 20 pounds.We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, and Bereavement Leave.For Colorado Applicants: The estimated hiring range for this position is between $79,027 - $98,784 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For San Diego and Sacramento, California and Tacoma, Washington Applicants: The estimated hiring range for this position is between $86,553 - $108,192 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For Los Angeles, California, and Washington, D.C. Applicants: The estimated hiring range for this position is between $90,316 - $112,896 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For New York Applicants: The estimated hiring range for this position is between $94,080 - $117,600 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

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