Dice
Senior AWS Connect Engineer/Developer
Dice, Woodlawn, Maryland, United States,
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Position ID: OSOHE-1912
Position Title: Senior AWS Connect Engineer/Developer
Location: Woodlawn, MD
Hybrid
Need local candidates to Woodlawn, Maryland. Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD. Selected candidate must be willing to work on-site at least 2 days a week.Key Required Skills:
The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverage industry processes and best practices.Position Description:
THIS IS A CONTINGENT REQ PENDING FUNDINGDesign, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.Support and enhance existing processes based on new requirements or upgrades.Facilitate requirements gathering, review and document requirements.Design and develop solutions within the ServiceNow environment.Skills Requirements:
FOUNDATION FOR SUCCESS (Basic Qualifications)
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field7 years of experience working with large enterprise framework7 years of hands-on experience working with AWS Cloud platform3 years of hands-on experience working with Amazon Connect3 years of experience using Node.js, Python or Java for development3 years of experience in designing call routing & messagingExcellent interpersonal and communication skillsMust be able to obtain and maintain a Public Trust. Contract requirement.FACTORS TO HELP YOU SHINE (Required Skills)
Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.Knowledge and experience with integrating Pega workflows with CCaaS.Knowledge and experience with building reports and dashboards preferably with Tableau.Solid AWS Cloud and AWS Connect Developer experience.Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.Experience with process flow documentation creation.
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Position ID: OSOHE-1912
Position Title: Senior AWS Connect Engineer/Developer
Location: Woodlawn, MD
Hybrid
Need local candidates to Woodlawn, Maryland. Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD. Selected candidate must be willing to work on-site at least 2 days a week.Key Required Skills:
The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverage industry processes and best practices.Position Description:
THIS IS A CONTINGENT REQ PENDING FUNDINGDesign, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.Support and enhance existing processes based on new requirements or upgrades.Facilitate requirements gathering, review and document requirements.Design and develop solutions within the ServiceNow environment.Skills Requirements:
FOUNDATION FOR SUCCESS (Basic Qualifications)
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field7 years of experience working with large enterprise framework7 years of hands-on experience working with AWS Cloud platform3 years of hands-on experience working with Amazon Connect3 years of experience using Node.js, Python or Java for development3 years of experience in designing call routing & messagingExcellent interpersonal and communication skillsMust be able to obtain and maintain a Public Trust. Contract requirement.FACTORS TO HELP YOU SHINE (Required Skills)
Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.Knowledge and experience with integrating Pega workflows with CCaaS.Knowledge and experience with building reports and dashboards preferably with Tableau.Solid AWS Cloud and AWS Connect Developer experience.Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.Experience with process flow documentation creation.
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