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ManTech

Senior System Administrator

ManTech, Washington, District of Columbia, us, 20022


Description & Requirements

ManTech is looking for a motivated, customer-oriented Senior Systems Administrator t o join our team in Washington, DC.

Responsibilities include, but are not limited to:

Maintain/troubleshoot Windows servers and workstations, both on-site and remote

Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems

Maintain domain controllers, file servers, application servers and other cloud resources

Properly receive and triage customer incidents in the ticketing system

Follow standard operating procedures to accurately log all tickets within the ticketing system

Perform remote troubleshooting through diagnostic techniques

Properly escalate unresolved tickets to the next tier of support

Engage with customers throughout the process and follow up to ensure proper incident closure

Ensure quality and productivity standards are maintained while meeting customer timelines

Assist in configuring baseline switches, routers and PCs being prepared for deployment

Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories

Perform remote site surveys and identify requirements for hardware and cabling

Basic Qualifications:

5+ years of related experience as a System Analyst/Administrator or similar role

DoD 8570 Level II certification

Experience with network and patch management

Experience of system security, data backup/recovery, and network monitoring

Experience with troubleshooting and problem -solving issues to resolution

Excellent customer interaction with a focus on positive service support

Preferred Qualifications:

Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution

DoD 8140-451 Intermediate Certification (Cloud+ or GICSP or SSCP or GSEC)

ITIL 4 Foundations certification

Microsoft Certified Solutions Associate (MCSA)

Security Clearance Requirements:

Top Secret-SCI clearance adjudicated within the last 6 years

Willing to submit to a random polygraph

Physical Requirements:

Must be able to remain in a stationary position 50%

Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Often positions self to maintain computers in the lab, including under the desks and in the server closet

Frequently communicates with co-workers, management and customers, which may involve delivering presentations

Must be able to exchange accurate information in these situations

The projected compensation range for this position is $102,700.00-$170,800.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access https://mantech.avature.net/en_US/careers as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.