Tech Providers,
IT Support Analyst I
Tech Providers,, Atlanta, Georgia, United States, 30383
IT Support Analyst I12+ Months ContractAtlanta, GA (Onsite)
Description• Pay rate is $30 - $38/hr (depending on experience)• Schedule is onsite 5 days/week• Duration: 12 months with possible extension• Location: One Porsche Drive Atlanta GA 30354• Status: Exempt (please make sure your candidates know this role is exempt from OT)
Position Objective:The resource will also be tasked to support A/V needs in the facility. He/She will be a first level technical support resource. The resource will be required to work flexible schedules to meet the demands of the Porsche Experience Center events. The resource will also provide first level IT Helpdesk support for PCNA IT. This position provides telecommunication, desktop hardware and software support that includes installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting for Porsche Cars North America. The resource will be required to have a deep understanding of IT support tasks with IT experience.
Primary Responsibilities:Assist with audio and visual support for Porsche Experience Center events, when requiredProvide technical support for end-user computers and mobile devices (iPhone/iPad)Provide first level support for all IT related issuesWork across multiple IT support GroupsAssist in the developing and deploying of computer images for laptop and desktop systemsSupport the set-up and maintenance of all end user hardware and softwareAssist in the support of all IOS wireless devicesAs assigned, completely configure, test and install files, applications and printersRecord and resolve or escalate incoming support requests in various ticket tracking toolsWork with telecommunications provider in the support of audio conferencingTrack various IT assets with software/hardware tracking system(s)Transport, pack and unpack IT related equipment for installation or shipmentProvide quality customer satisfaction, technical expertise, accuracy and timeliness in deliveryEnsure Security policy is followed in regard to systems accessUnlock user accounts and reset user passwordsResponsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Qualifications:Education:• Certificate or degree in a technical field or equivalent• Industry relevant training (CTS) or technical courses strongly desiredExperience:Required• 4+ years experience in Information Technology helpdesk support• Apple IOS Computers and Devices• Windows OS ComputersPreferred• Audio/Visual Support (Conference Rooms)• A+ Certified• 4+ years Help Desk/Call Center experience• MCSE certifiedSkills:• Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging• Ability to solve advanced problems and trouble-shoot complex issues• Strong multi-tasking skills with the ability to handle multiple prioritiesCompetencies:• Very Strong Communication – Both oral and written• Technical Knowledge - Overall understanding of applied information technology• Analytical• Detail-Oriented• Problem-solving
#J-18808-Ljbffr
Description• Pay rate is $30 - $38/hr (depending on experience)• Schedule is onsite 5 days/week• Duration: 12 months with possible extension• Location: One Porsche Drive Atlanta GA 30354• Status: Exempt (please make sure your candidates know this role is exempt from OT)
Position Objective:The resource will also be tasked to support A/V needs in the facility. He/She will be a first level technical support resource. The resource will be required to work flexible schedules to meet the demands of the Porsche Experience Center events. The resource will also provide first level IT Helpdesk support for PCNA IT. This position provides telecommunication, desktop hardware and software support that includes installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting for Porsche Cars North America. The resource will be required to have a deep understanding of IT support tasks with IT experience.
Primary Responsibilities:Assist with audio and visual support for Porsche Experience Center events, when requiredProvide technical support for end-user computers and mobile devices (iPhone/iPad)Provide first level support for all IT related issuesWork across multiple IT support GroupsAssist in the developing and deploying of computer images for laptop and desktop systemsSupport the set-up and maintenance of all end user hardware and softwareAssist in the support of all IOS wireless devicesAs assigned, completely configure, test and install files, applications and printersRecord and resolve or escalate incoming support requests in various ticket tracking toolsWork with telecommunications provider in the support of audio conferencingTrack various IT assets with software/hardware tracking system(s)Transport, pack and unpack IT related equipment for installation or shipmentProvide quality customer satisfaction, technical expertise, accuracy and timeliness in deliveryEnsure Security policy is followed in regard to systems accessUnlock user accounts and reset user passwordsResponsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Qualifications:Education:• Certificate or degree in a technical field or equivalent• Industry relevant training (CTS) or technical courses strongly desiredExperience:Required• 4+ years experience in Information Technology helpdesk support• Apple IOS Computers and Devices• Windows OS ComputersPreferred• Audio/Visual Support (Conference Rooms)• A+ Certified• 4+ years Help Desk/Call Center experience• MCSE certifiedSkills:• Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging• Ability to solve advanced problems and trouble-shoot complex issues• Strong multi-tasking skills with the ability to handle multiple prioritiesCompetencies:• Very Strong Communication – Both oral and written• Technical Knowledge - Overall understanding of applied information technology• Analytical• Detail-Oriented• Problem-solving
#J-18808-Ljbffr