Team Lead- Quality Assurance

Team Lead- Quality Assurance at Sedgwick in Boise, Idaho, United States Job Description Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work Most Loved Workplace Forbes Best-in-State Employer Team Lead- Quality Assurance PRIMARY PURPOSE : Leads transactional and call quality audits and monitors compliance and adherence to the standard operating process. Performs data analysis, root cause analysis, daily and weekly QA team performance, and training needs analysis. ESSENTIAL FUNCTIONS and RESPONSIBILITIES + Leads transactional audit and call quality audits on quality methodology or quality frameworks using quality audit tools. + Performs data analysis and process modeling to interpret trends and identify appropriate training interventions for continuous improvement. + Creates dashboards and trend analysis tools to display overall performance. + Partners with operations, leading training on a periodic basis for updating procedures, training gaps, and technology enhancements. + Deploys Lean Six Sigma tools for overall process improvement. ADDITIONAL FUNCTIONS and RESPONSIBILITIES + Should be well versed with implementation of QA tools for Insurance or Healthcare business and be able to work closely with Ops and Implementation team to deploy the model + Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES + Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues. + Administers company personnel policies in all areas and follows company staffing standards and training recommendations. + Interviews, hires and establishes colleague performance development plans; conducts colle To view full details and how to apply, please login or create a Job Seeker account