IT Lead ERP Shared Services

IT Lead ERP Shared Services at J&J Family of Companies in Boise, Idaho, United States Job Description IT Lead ERP Shared Services - 2406217972W Description Johnson & Johnson Technology Services (JJTS) is recruiting for an IT Lead position - ERP Maintenance and Operations - supporting ERP Business Services for North America. This position will be based in Raritan, NJ or any location near a J&J office in North America (This is not 100% remote work and will require being on-site three days a week). This challenging opportunity will reside in TS-ERP organization, and will collaborate with the Sr Manager, Service Management ERP Services. In this role, the Shared Service Maintenance and Operations lead incumbent will support the operation and maintenance of critical ERP Global Shared services platforms. Ensures efficient and expedient recovery of services required by the business in the case of disruption. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Key Responsibilities: This role will be responsible for Vendor Relationship, Business Relationship Management, Performance Management. Responsible for the End to End experience of our customers and how our systems perform using industry leading tools and approaches. Also, this is an adventurous role to improve IT Product quality by focusing on preventative measures through automation to eliminate product reliability issues Primary functions of the role will include: Request Management + Own the lifecycle of all service requests from the users + Responsible for (Request Approval, Cancellation, Evaluation, Fulfillment, Initiation, Review and Close, Validation and Classify) Event Management + Detect events, make sense of them and resolve appropriate control action. + Responsible for Event Management Lifecycle (Event Management System, Detect & Log Event, Correlate & Filter Event, Select Event Response, Review & Close Event) Incident and Outage Management + Address all incidents; this can include failures, questions or queries reported by the users by technical staff, or automatically detected and reported by event monitoring To view full details and how to apply, please login or create a Job Seeker account