Business Operations Manager

Business Operations ManagerJob ID186758Posted02-Oct-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrativeLocation(s)Charlotte - North Carolina - United States of America, Dallas - Texas - United States of America, Des Moines - Iowa - United States of America, Minneapolis - Minnesota - United States of AmericaAbout the Role:As a CBRE Operations Manager, you will be manage a team and processes related to the account's high-profile domestic Office and Retail portfolios for both FMP and self-managed locations.What You'll Do:Manage team and process executing of SAP shopping cart/Purchase Order requests.Partner with Client Buyer Team on cancellation requests or escalations.Assist with Purchase Orders and Invoice audits related to this program.Provide recurring PO reporting.Lead testing of applications to understand process and coordinate feedback.Assist with ID process improvements; partner with lead.Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.Ensure compliance with company policy, business and professional licensing, real estate law, and state, and federal guidelines.Maintain data integrity across systems used by the team.Partner with regional teams and departments to identify and implement organizational “best practices.Assist with the development of training programs, business processes, and system training programs.Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.What You'll Need:Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.Experience with SAP and ServiceNow preferred.Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.Extensive organizational skills with a strong inquisitive mindset.Why CBRE?When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.Our culture is built on ourRISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!DisclaimerApplicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE GWSCBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)