Sumaria Systems, Inc
Desktop Support Technician / Keesler AFB
Sumaria Systems, Inc, Biloxi, Mississippi, United States, 39531
This is a job for a Desktop Support Technician a company located in the Keesler AFB, MS area.
Job Summary: The Desktop Support Technician role is to support and maintain in-house computer equipment, desktops, printers and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The tech works in a team environment to troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Responsibilities: Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques. Provides customer assistance support in setting up microcomputers and/or installing software packages, when required. Provides user training for hardware/software products when in the process of client support. In support of microcomputer applications, analyzes requirements; creates, designs and develops requirements in required media; provides program support; tests, debugs and writes documentation as required. Identifies problems and resolves hardware/software malfunctions. Provides maintenance such as board replacement, cable switching, communication assistance, hardware/printers' installation/replacement, and analysis support for such requirements. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Accurately documents instances of hardware failure, repair, installation, and removal. Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance. Support development and implementation of new computer projects and new hardware installations. Assist other team members responsible for hardware in troubleshooting and repairing failures in office infrastructure such as printers, projectors, displays, desktop units, laptops, networks, etc. Responsible for refreshing/swapping out desktops, notebooks, and general PC's. Develops and maintains software and hardware inventory and tracking systems; develops inventory lists and orders, stocks and stores electronic components. Implement IT policies, procedures, and system controls While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds.
Qualifications: High School Diploma. 1-3 years of experience. Computer repair techs must be able to diagnose, repair and test computer problems as they arise and need to be able to solve issues that might not have a clear solution. Able to provide support for all data center and desktop environments in a 24/7/365 environment. Must be flexible to work overtime and weekends to provide emergency coverage if required. Polite, patient, and customer focused assistance is a must. Able to connect and set up hardware. Effective verbal, presentation and listening communications skills. Effective written communications skills. Able to maintain current and accurate inventory of technology hardware, software and resources. Be familiar with all hardware and software. Be familiar with network operating system. Working knowledge of Remedy Service Management, Microsoft Office, Visio and other software tools. Current Security +. Current Comp-Tia A+ or N+ certification.
Equal Opportunity Employer -- minorities/females/veteran/other individuals with disabilities/Sexual orientation/gender identity.
Job Summary: The Desktop Support Technician role is to support and maintain in-house computer equipment, desktops, printers and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The tech works in a team environment to troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Responsibilities: Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques. Provides customer assistance support in setting up microcomputers and/or installing software packages, when required. Provides user training for hardware/software products when in the process of client support. In support of microcomputer applications, analyzes requirements; creates, designs and develops requirements in required media; provides program support; tests, debugs and writes documentation as required. Identifies problems and resolves hardware/software malfunctions. Provides maintenance such as board replacement, cable switching, communication assistance, hardware/printers' installation/replacement, and analysis support for such requirements. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Accurately documents instances of hardware failure, repair, installation, and removal. Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance. Support development and implementation of new computer projects and new hardware installations. Assist other team members responsible for hardware in troubleshooting and repairing failures in office infrastructure such as printers, projectors, displays, desktop units, laptops, networks, etc. Responsible for refreshing/swapping out desktops, notebooks, and general PC's. Develops and maintains software and hardware inventory and tracking systems; develops inventory lists and orders, stocks and stores electronic components. Implement IT policies, procedures, and system controls While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds.
Qualifications: High School Diploma. 1-3 years of experience. Computer repair techs must be able to diagnose, repair and test computer problems as they arise and need to be able to solve issues that might not have a clear solution. Able to provide support for all data center and desktop environments in a 24/7/365 environment. Must be flexible to work overtime and weekends to provide emergency coverage if required. Polite, patient, and customer focused assistance is a must. Able to connect and set up hardware. Effective verbal, presentation and listening communications skills. Effective written communications skills. Able to maintain current and accurate inventory of technology hardware, software and resources. Be familiar with all hardware and software. Be familiar with network operating system. Working knowledge of Remedy Service Management, Microsoft Office, Visio and other software tools. Current Security +. Current Comp-Tia A+ or N+ certification.
Equal Opportunity Employer -- minorities/females/veteran/other individuals with disabilities/Sexual orientation/gender identity.