Wells Fargo
Senior Lead Product Manager - Fraud Detection Operations
Wells Fargo, Charlotte, North Carolina, United States, 28245
About this role:
Wells Fargo is seeking Senior Lead Product Manager that will be responsible for product management and strategic focus for the Fraud Alert & Queue Management Area Product in the Fraud Detection Operations Product within Fraud & Claims Management supporting multiple Global Operations teams and CSBB businesses. The product manager will be accountable for building target-state solutions to enable real-time, intelligent agent experiences, and enable advanced analytics to drive critical customer and business outcomes. The ideal candidate will have a blend of skills and demonstrated work experience in Product Management, Data/Analytics/Middleware, Technology Delivery, and strong Leadership skills.
In this role, you will be:
Accountable for articulating product area vision, define scope, prioritize feature backlog, establish goals, and provide direction for teams to design/develop/ deliver technology and processes for Fraud Operations
Works with leaders, stakeholders, SMEs, scrum masters, project managers and delivery team to ensure success and evangelize the vision of the product area to key partners and stakeholders
Drives requirements, incorporating product expertise and define, manage, refine and prioritize the product backlog. Adjusts planning in situations that may include financial, control, or process roadblocks. Inspects pre-release progress, recommends changes, and ensures timelines are met.
Ensures cross-functional dependencies are articulated, managed, and addressed by all constituents.
Effectively manages demand / capacity producing reliable forecasted completion timelines.
Develops/ monitors key performance indicators, identifies improvement opportunities, and ensures all regulatory and policy compliance
Provide strategic, innovative, and creative solutions with ‘can-do’ attitude.
Provide servant leadership to encourage the development of empowered Scrum teams
Required Qualifications:
7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Strong Knowledge of Fraud Operations applications including Fraud Services, CoBRRa and Prevent
Understanding of product management: customer-backed thinking, analytical-mindset, technology-focus
Experience in development of product strategies and roadmaps, management of products ranging from concepts in ideation through to market delivery with emphasis in the Fraud and Claims Management space
Experience utilizing Product Management disciplines of leading, coaching, and motivating teams to deliver value in alignment with OKRs
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment, using analytical skills and orientation in making decisions
Experience delivering software products using agile /scrum principles
Excellent verbal, written, and interpersonal communication skills, in particular with establishing and advocating points of view.
Ability to effectively build relationships and interact with all levels of the organization
Facilitation and collaboration skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
Experience communicating and presenting complex information to multiple levels of the organization, translating data into understandable, actionable information and recommendations
Ability to bring successful products to market on time, incorporating a variety of development and delivery strategies (third party, insourcing, outsourcing)
Experience navigating matrixed organizations and teams with proven success in leveraging the right people and resources at the right time for consistent and dependable delivery of optimal value to the customer and the business
Job Expectations
Ability to travel 20% of the time
Locations:
Des Moines, IA, Chandler AZ, Charlotte, NC
Posting End Date:
11 Nov 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-402753
Wells Fargo is seeking Senior Lead Product Manager that will be responsible for product management and strategic focus for the Fraud Alert & Queue Management Area Product in the Fraud Detection Operations Product within Fraud & Claims Management supporting multiple Global Operations teams and CSBB businesses. The product manager will be accountable for building target-state solutions to enable real-time, intelligent agent experiences, and enable advanced analytics to drive critical customer and business outcomes. The ideal candidate will have a blend of skills and demonstrated work experience in Product Management, Data/Analytics/Middleware, Technology Delivery, and strong Leadership skills.
In this role, you will be:
Accountable for articulating product area vision, define scope, prioritize feature backlog, establish goals, and provide direction for teams to design/develop/ deliver technology and processes for Fraud Operations
Works with leaders, stakeholders, SMEs, scrum masters, project managers and delivery team to ensure success and evangelize the vision of the product area to key partners and stakeholders
Drives requirements, incorporating product expertise and define, manage, refine and prioritize the product backlog. Adjusts planning in situations that may include financial, control, or process roadblocks. Inspects pre-release progress, recommends changes, and ensures timelines are met.
Ensures cross-functional dependencies are articulated, managed, and addressed by all constituents.
Effectively manages demand / capacity producing reliable forecasted completion timelines.
Develops/ monitors key performance indicators, identifies improvement opportunities, and ensures all regulatory and policy compliance
Provide strategic, innovative, and creative solutions with ‘can-do’ attitude.
Provide servant leadership to encourage the development of empowered Scrum teams
Required Qualifications:
7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Strong Knowledge of Fraud Operations applications including Fraud Services, CoBRRa and Prevent
Understanding of product management: customer-backed thinking, analytical-mindset, technology-focus
Experience in development of product strategies and roadmaps, management of products ranging from concepts in ideation through to market delivery with emphasis in the Fraud and Claims Management space
Experience utilizing Product Management disciplines of leading, coaching, and motivating teams to deliver value in alignment with OKRs
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment, using analytical skills and orientation in making decisions
Experience delivering software products using agile /scrum principles
Excellent verbal, written, and interpersonal communication skills, in particular with establishing and advocating points of view.
Ability to effectively build relationships and interact with all levels of the organization
Facilitation and collaboration skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
Experience communicating and presenting complex information to multiple levels of the organization, translating data into understandable, actionable information and recommendations
Ability to bring successful products to market on time, incorporating a variety of development and delivery strategies (third party, insourcing, outsourcing)
Experience navigating matrixed organizations and teams with proven success in leveraging the right people and resources at the right time for consistent and dependable delivery of optimal value to the customer and the business
Job Expectations
Ability to travel 20% of the time
Locations:
Des Moines, IA, Chandler AZ, Charlotte, NC
Posting End Date:
11 Nov 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-402753