Transdev
Scheduler Call Taker
Transdev, Burnsville, Minnesota, United States, 55337
Major Responsibilities:
Schedules all trips in accordance with client contract and CBA
Monitors pre and post day service performance
Use Trapeze software package to create routes
Performs auto-batching, manual batching, and hand placing of rides to ensure all trips are covered
Use various operations and Trapeze reports to proactively address any service concerns
Use knowledge of the Twin Cities service area to create optimized polygon routes to increase efficiency
Liaisons between drivers, client and organization
Communicates job requirements and responsibilities to drivers
Maintains an appropriate level of standing order trips with appropriate pickup and drop off times
Communicates with clients to setup, modify, or remove standing orders
Creates daily driver schedules to meet operational needs
Evaluates trip counts and posts sign-up sheets as needed
Other operational duties as assigned
Direct daily movement of drivers by oversight of all routes
Monitor call flow reports and operational KPIs and reallocate daily efforts to meet goals
Covers CSR and Dispatch tasks as necessary
Other duties as needed by the operation
Experience and Skills Required:
Proven dependability and attention to detail
Excellent knowledge of the Twin Cities metropolitan area
Excellent verbal and written communications skills
Proven organizational skills and the ability to balance multiple tasks
Knowledge of paratransit route operations
Strong computer skills with working knowledge of Word, Excel, and Email
Experience with dispatching drivers on routes, preferred
Working knowledge of dispatched software packages preferred, especially Trapeze
Familiar with basic vehicle mechanical processes and maintenance
Ability to effectively prioritize tasks and manage time effectively
Excellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English and ability to legibly write reports
Demonstrate regular and consistent attendance and punctuality
Your work shift flexibility will include working weekends, evenings, and holidays
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 3603
Pay Group: UC8
Cost Center: 55445
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
Schedules all trips in accordance with client contract and CBA
Monitors pre and post day service performance
Use Trapeze software package to create routes
Performs auto-batching, manual batching, and hand placing of rides to ensure all trips are covered
Use various operations and Trapeze reports to proactively address any service concerns
Use knowledge of the Twin Cities service area to create optimized polygon routes to increase efficiency
Liaisons between drivers, client and organization
Communicates job requirements and responsibilities to drivers
Maintains an appropriate level of standing order trips with appropriate pickup and drop off times
Communicates with clients to setup, modify, or remove standing orders
Creates daily driver schedules to meet operational needs
Evaluates trip counts and posts sign-up sheets as needed
Other operational duties as assigned
Direct daily movement of drivers by oversight of all routes
Monitor call flow reports and operational KPIs and reallocate daily efforts to meet goals
Covers CSR and Dispatch tasks as necessary
Other duties as needed by the operation
Experience and Skills Required:
Proven dependability and attention to detail
Excellent knowledge of the Twin Cities metropolitan area
Excellent verbal and written communications skills
Proven organizational skills and the ability to balance multiple tasks
Knowledge of paratransit route operations
Strong computer skills with working knowledge of Word, Excel, and Email
Experience with dispatching drivers on routes, preferred
Working knowledge of dispatched software packages preferred, especially Trapeze
Familiar with basic vehicle mechanical processes and maintenance
Ability to effectively prioritize tasks and manage time effectively
Excellent verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials and general public; fluent in English and ability to legibly write reports
Demonstrate regular and consistent attendance and punctuality
Your work shift flexibility will include working weekends, evenings, and holidays
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 3603
Pay Group: UC8
Cost Center: 55445
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.