AgreeYa Solutions
Gainsight Administrator
AgreeYa Solutions, Santa Clara, California, us, 95053
Job Title - Gainsight Administrator
Job type - 6+ Months Contract with high potential of extension
Job Location - Remote
Position Description:
Job Description:
Gainsight Administrators
play a crucial role in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the
Customer Success Operations team . Gainsight Administrators collaborate with cross-functional business teams to develop customer success strategies and craft the associated business requirements. They translate these requirements into technical designs that they implement in Gainsight and, at times, integrated systems such as CRMs like
Salesforce , while adhering to systems administration best practices.
Gainsight Administrators
then train team members and business partners to use the workflows they've set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively. Altogether, they create and manage scalable processes and solutions on the Gainsight platform to support business goals.
Day-to-day responsibilities fall into three categories:
Solution Design:Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM, and configure the system to meet those needs (partnering with other operations teams as needed)Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feedsBusiness Processes
Develop new business processes in partnership with Customer Success leadership and cross-functional teamsManage the rollout of processes, including thoughtful timingDesign business rules that analyze customer data and trigger actions for the Customer Success team to engage with customersHelp users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trendsManage mapping and documentation of customer success processesUpkeep and Support
Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissionsMonitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platformMaintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologiesIdentify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major releaseRequired Experience & Skills
Bachelor's degree , or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)Gainsight experience as end-userGainsight administration experience, or Gainsight Associate Administrator (Level 1) CertificationDemonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/softwareExperience working in customer success, or equivalent understanding of key customer success principlesDemonstrated project management, business analysis, and problem-solvingExperience working in cross-functional teamsSelf-starter, demonstrating leadership of owned projectsExcellent written and verbal communication and presentation skillsStrategic thinking and prioritizationProblem solver with a systems mindsetPreferred Additional Experience & Skills
CRM administration experience or certificationCustomer-facing experience, especially as a Customer Success ManagerExperience interacting with senior leadership and managersExperience in operations for customer success, sales, support, services, or marketingExperience in data analysis, business intelligence, and design of reports and dashboardsUnderstanding of data structures, data modeling, and database management
NOTES:
Team supports the Customer Success Org specifically the Evergreen product subscription team
Top 5 focus requirements :
Gainsight experience as end-user
Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification
Experience as end-user of a CRM, customer support system, or marketing automation system
Experience working in customer success, or equivalent understanding of key customer success principles
Demonstrated project management, business analysis, and problem-solving.
About AgreeYa:
AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at www.agreeya.com for more information.
Equal Opportunity:
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website at www.agreeya.com/career-culture to learn about our Career & Culture.
Job type - 6+ Months Contract with high potential of extension
Job Location - Remote
Position Description:
Job Description:
Gainsight Administrators
play a crucial role in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the
Customer Success Operations team . Gainsight Administrators collaborate with cross-functional business teams to develop customer success strategies and craft the associated business requirements. They translate these requirements into technical designs that they implement in Gainsight and, at times, integrated systems such as CRMs like
Salesforce , while adhering to systems administration best practices.
Gainsight Administrators
then train team members and business partners to use the workflows they've set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively. Altogether, they create and manage scalable processes and solutions on the Gainsight platform to support business goals.
Day-to-day responsibilities fall into three categories:
Solution Design:Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM, and configure the system to meet those needs (partnering with other operations teams as needed)Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feedsBusiness Processes
Develop new business processes in partnership with Customer Success leadership and cross-functional teamsManage the rollout of processes, including thoughtful timingDesign business rules that analyze customer data and trigger actions for the Customer Success team to engage with customersHelp users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trendsManage mapping and documentation of customer success processesUpkeep and Support
Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissionsMonitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platformMaintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologiesIdentify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major releaseRequired Experience & Skills
Bachelor's degree , or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)Gainsight experience as end-userGainsight administration experience, or Gainsight Associate Administrator (Level 1) CertificationDemonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/softwareExperience working in customer success, or equivalent understanding of key customer success principlesDemonstrated project management, business analysis, and problem-solvingExperience working in cross-functional teamsSelf-starter, demonstrating leadership of owned projectsExcellent written and verbal communication and presentation skillsStrategic thinking and prioritizationProblem solver with a systems mindsetPreferred Additional Experience & Skills
CRM administration experience or certificationCustomer-facing experience, especially as a Customer Success ManagerExperience interacting with senior leadership and managersExperience in operations for customer success, sales, support, services, or marketingExperience in data analysis, business intelligence, and design of reports and dashboardsUnderstanding of data structures, data modeling, and database management
NOTES:
Team supports the Customer Success Org specifically the Evergreen product subscription team
Top 5 focus requirements :
Gainsight experience as end-user
Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification
Experience as end-user of a CRM, customer support system, or marketing automation system
Experience working in customer success, or equivalent understanding of key customer success principles
Demonstrated project management, business analysis, and problem-solving.
About AgreeYa:
AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at www.agreeya.com for more information.
Equal Opportunity:
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website at www.agreeya.com/career-culture to learn about our Career & Culture.