AEG
Systems Administrator
AEG, Bradenton, Florida, United States, 34205
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About IMG AcademyNamed by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
Boarding school and camps , via a state-of-the-art campus in Bradenton, Fla.Online coaching
via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performanceOnline college recruiting , via the NCSA brand,providing content, tools, coaching and access to a network of 40,000 college coaches
Position Summary
IMG Academy hosts many specialized systems on campus to meet the needs of staff, students, and families. The Campus Systems Administrator will need to be detail-oriented to manage and optimize key business systems. In this role, the Systems Administrator supports various teams and collaborates with stakeholders to understand their needs to administering system configurations, managing user access, and enhancing workflows to improve overall efficiency. This role will play a key role in ensuring the smooth operation and continuous improvement of our systems to support business goals.
Position Responsibilities
Serve as the subject matter expert for all things CRM, Zoom, and Schooldocs systemsUnderstand the commercial operation, challenges, and objectives of each team; improve their operation through system administration and consultationProvide system administration support for the systems, focusing on user permissions, custom objects, workflows, and profilesCreate, manage, and optimize complex workflow rules, data validation, and approval processesAnalyze data to provide insights into team operation, effectiveness, and productivityAssist with ad hoc queries and report requests from staff and managementWork closely with other team members to capture business requirements and implement CRM solutions in partnership with the business analystCoordinate and support integrations with third-party apps, plugins, and toolsCoordinate functional system-related activities including system maintenance, upgrades, functional development and testing, in coordination with Informational Technology staffDevelop training manuals, and user guides and design and deliver on-going, training for administration and staff on updates and essential functions of the softwareAct as trouble shooter and point-person for staff, and other front-end users when they have questions or need to learn how to use functionalitiesSupport daily troubleshooting, bug fixing, user adoption, and documentationIdentify and resolve data anomalies, maintaining high data integrityMonitor system performance and complete system audits to ensure the quality of data collected, performing duplication checks and consolidating data as neededMaintain historical data in relation to analytical needsTest program changes approved by management to ensure that results meet performance expectations; inform all user groups of changes successfully implementedManage the inventory object and its product and packages (SKU's) in partnership with sales operations, owning and insuring integrity of all inventory capacity, pricing, and revenue allocationInsuring SKU integrity through detailed audits of systems including online registration toolOwn, develop and manage the commercial policy and proceduresAdhere to all company policies, procedures and business ethic codes
Knowledge, Skills and Abilities
Bachelor's Degree in Computer Science, Mathematics, Accounting, Economics or similar fieldHighly proficient in Microsoft Dynamics CRM or SalesForceHighly proficient with MS Excel (pivot tables, v-lookup & index functions, etc.)Proficiency in MS Access (creating databases, designing and running queries, exporting data, etc.)Outstanding Analytical SkillsUnderstanding of Data models, Tables, queries and analysis needs.1+ years providing customer support in a technical environment#LI-TR1
Background Requirements:
Requires a background check upon offerRequires a drug test upon offer
Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
www.imgacademy.com www.imgacademy.com/careers
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About IMG AcademyNamed by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
Boarding school and camps , via a state-of-the-art campus in Bradenton, Fla.Online coaching
via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performanceOnline college recruiting , via the NCSA brand,providing content, tools, coaching and access to a network of 40,000 college coaches
Position Summary
IMG Academy hosts many specialized systems on campus to meet the needs of staff, students, and families. The Campus Systems Administrator will need to be detail-oriented to manage and optimize key business systems. In this role, the Systems Administrator supports various teams and collaborates with stakeholders to understand their needs to administering system configurations, managing user access, and enhancing workflows to improve overall efficiency. This role will play a key role in ensuring the smooth operation and continuous improvement of our systems to support business goals.
Position Responsibilities
Serve as the subject matter expert for all things CRM, Zoom, and Schooldocs systemsUnderstand the commercial operation, challenges, and objectives of each team; improve their operation through system administration and consultationProvide system administration support for the systems, focusing on user permissions, custom objects, workflows, and profilesCreate, manage, and optimize complex workflow rules, data validation, and approval processesAnalyze data to provide insights into team operation, effectiveness, and productivityAssist with ad hoc queries and report requests from staff and managementWork closely with other team members to capture business requirements and implement CRM solutions in partnership with the business analystCoordinate and support integrations with third-party apps, plugins, and toolsCoordinate functional system-related activities including system maintenance, upgrades, functional development and testing, in coordination with Informational Technology staffDevelop training manuals, and user guides and design and deliver on-going, training for administration and staff on updates and essential functions of the softwareAct as trouble shooter and point-person for staff, and other front-end users when they have questions or need to learn how to use functionalitiesSupport daily troubleshooting, bug fixing, user adoption, and documentationIdentify and resolve data anomalies, maintaining high data integrityMonitor system performance and complete system audits to ensure the quality of data collected, performing duplication checks and consolidating data as neededMaintain historical data in relation to analytical needsTest program changes approved by management to ensure that results meet performance expectations; inform all user groups of changes successfully implementedManage the inventory object and its product and packages (SKU's) in partnership with sales operations, owning and insuring integrity of all inventory capacity, pricing, and revenue allocationInsuring SKU integrity through detailed audits of systems including online registration toolOwn, develop and manage the commercial policy and proceduresAdhere to all company policies, procedures and business ethic codes
Knowledge, Skills and Abilities
Bachelor's Degree in Computer Science, Mathematics, Accounting, Economics or similar fieldHighly proficient in Microsoft Dynamics CRM or SalesForceHighly proficient with MS Excel (pivot tables, v-lookup & index functions, etc.)Proficiency in MS Access (creating databases, designing and running queries, exporting data, etc.)Outstanding Analytical SkillsUnderstanding of Data models, Tables, queries and analysis needs.1+ years providing customer support in a technical environment#LI-TR1
Background Requirements:
Requires a background check upon offerRequires a drug test upon offer
Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
www.imgacademy.com www.imgacademy.com/careers
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.