Support Analyst

Job Title: Support AnalystJob Type: ContractLocation: Remote OpportunityJob Description:Support the Siemens Polarion ALM, a premier application lifecycle management (ALM) tool. You will handle the most complex and critical issues, provide strategic insights, and lead initiatives to enhance support processes and product offerings. This role offers a unique opportunity to shape the future of Polarion ALM, work closely with top engineers and developers, and drive innovation.Job Details:Advanced Degree or Equivalent Experience: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent extensive work experience).Expertise in Polarion ALM: 7+ years of experience in advanced technical support or engineering roles, with deep expertise in Siemens Polarion ALM, including its core functionalities like Requirements Management, Test Management, and Issue Tracking.Technical Skills Specific to Polarion ALM: Advanced proficiency in Polarion ALM's configuration, customization, and integration capabilities, with a proven ability to solve complex issues related to these areas.Database and Scripting Knowledge: Expertise in PostgreSQL (used with Polarion ALM), along with proficiency in scripting languages such as JavaScript for customizations and extensions.Cloud and Infrastructure: Extensive experience with cloud environments (e.g., Amazon AWS, Microsoft Azure) as they pertain to hosting and managing Polarion ALM instances.Networking Proficiency: Mastery of TCP/IP layers 1-4 and networking concepts relevant to Polarion ALM deployments and integrations.Leadership and Strategic Thinking: Strong leadership skills, with the ability to drive strategic initiatives and influence change across support and development teams.