University of Minnesota
Student Services & Program Coordinator
University of Minnesota, Minneapolis, Minnesota, United States, 55400
Apply for Job Job ID 365235Location Twin CitiesJob Family LR-ClericalFull/Part Time Full-TimeRegular/Temporary RegularJob Code 1897Employee Class AFSCME Unit 6 - ClericalAdd to Favorite Jobs Email this JobAbout the Job
Job title: Student Services and Program CoordinatorWork mode: HybridThe Student Services and Program Coordinator position plays an important role in the areas of student services, programming, and communications for the Pre-Health Student Resource Center. This position reports to the PHSRC Director of Communications and works as part of a collaborative team to provide support to pre-health students at the University of Minnesota. This position will have an opportunity to work flexibly in a hybrid environment (with approx. 40% time spent on-campus).The PHSRC has a wide range of communications strategies that are used to reach pre-health students and provide tips and timely information about health career exploration and application preparation. This position will be responsible for creating and sharing content on various communication channels including newsletters and social media, as well as supporting other aspects of departmental communications. This position will also manage development and execution of student-facing programming and large-scale events.The Student Services and Program Coordinator position plays an important role in the areas of student services, programming, and communications for the Pre-Health Student Resource Center. This position reports to the PHSRC Director of Communications and works as part of a collaborative team to provide support to pre-health students at the University of Minnesota. This position will have an opportunity to work flexibly in a hybrid environment (with approx. 40% time spent on-campus).The PHSRC has a wide range of communications strategies that are used to reach pre-health students and provide tips and timely information about health career exploration and application preparation. This position will be responsible for creating and sharing content on various communication channels including newsletters and social media, as well as supporting other aspects of departmental communications. This position will also manage development and execution of student-facing programming and large-scale events.This role also manages the office's student services functions including departmental email, drop-in advising, appointment scheduling, and other administrative tasks.Events, Communications, and Outreach (40%)Student Events & Programming:Lead the planning, execution, and evaluation of large scale events, e.g. Health Careers Fair, Health Professional School Expo, etc.Contribute to the planning and execution of student events and workshops that support various parts of the health professional program application process, e.g. App Lab, Interview WorkshopsSupport ongoing environmental scanning to identify opportunities and create new programming to meet the needs and interests of pre-health studentsCommunications:Collaborate PHSRC Director of Communications to deliver robust department strategic communications planContribute to PHSRC social media strategy and executionPrepare and distribute monthly PHSRC departmental newsletter; submit PHSRC content to other UMN listservs, etc.Create and update PHSRC communication materials using Adobe Creative Suite products, Canva, etc.Create and manage content for PHSRC website and other online educational tools, including regularly posting on the PHSRC Pulse blogOutreach:Represent the PHSRC at various on-campus events for students hosted by other departments, either at a contact table or by presenting contentRespond to and coordinate outside requests for speakers or event representatives from PHSRC, e.g. Office of Undergraduate Admissions, pre-health student groups, U of M Health Science Programs
Student Services (30%)Develop a robust knowledge base that includes health professional program admissions requirements, application preparation, career resources, UMN campus resourcesServe as the first point of contact for students, students services staff, and visitors
Oversee physical and virtual office operations that provides proactive and inclusive customer serviceServe as the main contact for departmental phone calls and emails; train other staff or student staffRespond to a wide variety of questions and make appropriate referrals to help students and others in navigating: application processes, UMN policies, connecting with campus and community resources, etc.
Support the office administrator to assure a proper and accurate student records system for pre-health students, including APLUS entries, appointment tracking, etc.Serve as a drop-in advisor for pre-health students, both virtually and in-person; schedule departmental drop-in sessions for all staffBuild and foster relationships across the undergraduate colleges and health science schools at the University of Minnesota; serve on University-wide committees as neededEngage in professional development and service activities related to the role, within the University of Minnesota community and beyond
Administrative Support and Calendar Management (25%)Provide support for the Health Professions Pathways Program
Coordinate with Pathways Program Managers on planning and execution of programming and events for Pathways students
Manage departmental calendar; point person for contributing to campus wide Pre-Health Events CalendarOversee PHSRC office meeting space and UMN room reservations; ensure space is assigned appropriately for student appointments, meetings, and eventsManage student appointment scheduling process using APLUS, Google Calendar, etc.Oversee front lobby and general office maintenance (organization, supplies, etc.)May supervise student workers who will support various front desk, communications, and student services tasksSupport PHSRC courses as needed
Other Duties As Assigned (5%)Qualifications
Required Qualifications:High School Diploma/GED and five years related experience to include project management. Coursework in a related field may substitute for some years of experienceAbility to manage details, independently organize workflows, and meet deadlinesDemonstrated ability to handle multiple tasks simultaneously and prioritize competing and time-sensitive tasksDemonstrated excellent interpersonal, written and verbal communication skillsExperience in office management and/or customer service operationsProficient in Google Suite of applications, as well as Microsoft Word and ExcelPreferred Qualifications
Familiar with University of Minnesota Twin Cities campus, or experience in a comparable university settingUndergraduate degree completedCommitment to equity and diversity, and building a welcoming and inclusive environmentPrior experience working in a fast-paced, service-oriented, teamwork-driven environmentCommitment to providing high quality and supportive customer service to clients with differing identities, needs, and experiences for in-person, phone, and virtual communicationsCapacity to organize well, take initiative and problem solve independently, yet work effectively in a teamFamiliarity with APLUS, PeopleSoft, or similar student tracking systemFamiliarity with design software or programs, e.g. Adobe Creative Suite, Canva, etc.Skilled in social media strategy development and implementationProject coordination and collaboration experience, including event managementWillingness and ability to cross train and assist in other areas as assigned
About the Department
The Pre-Health Student Resource Center (PHSRC) at the University of Minnesota serves pre-health students from all majors and colleges at the U of M as they explore health careers, build a well-rounded and competitive application, and apply for health professional programs. This is done through a variety of services such as credit courses, global seminars, large-scale events, drop-in advising, one-on-one coaching, online workshops, and other educational programming. For more information please visit our website - https://healthcareers.umn.edu/Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:Competitive wages, paid holidays, and generous time offContinuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit ProgramLow-cost medical, dental, and pharmacy plansHealthcare and dependent care flexible spending accountsUniversity HSA contributionsDisability and employer-paid life insuranceEmployee wellbeing programExcellent retirement plans with employer contributionPublic Service Loan Forgiveness (PSLF) opportunityFinancial counseling servicesEmployee Assistance Program with eight sessions of counseling at no costEmployee Transit Pass with free or reduced rates in the Twin Cities metro areaPlease visit the Office of Human Resources website for more information regarding benefits.How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.Application Process:Require resume and cover letterDiversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.eduEmployment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.About the U of M
The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).
Job title: Student Services and Program CoordinatorWork mode: HybridThe Student Services and Program Coordinator position plays an important role in the areas of student services, programming, and communications for the Pre-Health Student Resource Center. This position reports to the PHSRC Director of Communications and works as part of a collaborative team to provide support to pre-health students at the University of Minnesota. This position will have an opportunity to work flexibly in a hybrid environment (with approx. 40% time spent on-campus).The PHSRC has a wide range of communications strategies that are used to reach pre-health students and provide tips and timely information about health career exploration and application preparation. This position will be responsible for creating and sharing content on various communication channels including newsletters and social media, as well as supporting other aspects of departmental communications. This position will also manage development and execution of student-facing programming and large-scale events.The Student Services and Program Coordinator position plays an important role in the areas of student services, programming, and communications for the Pre-Health Student Resource Center. This position reports to the PHSRC Director of Communications and works as part of a collaborative team to provide support to pre-health students at the University of Minnesota. This position will have an opportunity to work flexibly in a hybrid environment (with approx. 40% time spent on-campus).The PHSRC has a wide range of communications strategies that are used to reach pre-health students and provide tips and timely information about health career exploration and application preparation. This position will be responsible for creating and sharing content on various communication channels including newsletters and social media, as well as supporting other aspects of departmental communications. This position will also manage development and execution of student-facing programming and large-scale events.This role also manages the office's student services functions including departmental email, drop-in advising, appointment scheduling, and other administrative tasks.Events, Communications, and Outreach (40%)Student Events & Programming:Lead the planning, execution, and evaluation of large scale events, e.g. Health Careers Fair, Health Professional School Expo, etc.Contribute to the planning and execution of student events and workshops that support various parts of the health professional program application process, e.g. App Lab, Interview WorkshopsSupport ongoing environmental scanning to identify opportunities and create new programming to meet the needs and interests of pre-health studentsCommunications:Collaborate PHSRC Director of Communications to deliver robust department strategic communications planContribute to PHSRC social media strategy and executionPrepare and distribute monthly PHSRC departmental newsletter; submit PHSRC content to other UMN listservs, etc.Create and update PHSRC communication materials using Adobe Creative Suite products, Canva, etc.Create and manage content for PHSRC website and other online educational tools, including regularly posting on the PHSRC Pulse blogOutreach:Represent the PHSRC at various on-campus events for students hosted by other departments, either at a contact table or by presenting contentRespond to and coordinate outside requests for speakers or event representatives from PHSRC, e.g. Office of Undergraduate Admissions, pre-health student groups, U of M Health Science Programs
Student Services (30%)Develop a robust knowledge base that includes health professional program admissions requirements, application preparation, career resources, UMN campus resourcesServe as the first point of contact for students, students services staff, and visitors
Oversee physical and virtual office operations that provides proactive and inclusive customer serviceServe as the main contact for departmental phone calls and emails; train other staff or student staffRespond to a wide variety of questions and make appropriate referrals to help students and others in navigating: application processes, UMN policies, connecting with campus and community resources, etc.
Support the office administrator to assure a proper and accurate student records system for pre-health students, including APLUS entries, appointment tracking, etc.Serve as a drop-in advisor for pre-health students, both virtually and in-person; schedule departmental drop-in sessions for all staffBuild and foster relationships across the undergraduate colleges and health science schools at the University of Minnesota; serve on University-wide committees as neededEngage in professional development and service activities related to the role, within the University of Minnesota community and beyond
Administrative Support and Calendar Management (25%)Provide support for the Health Professions Pathways Program
Coordinate with Pathways Program Managers on planning and execution of programming and events for Pathways students
Manage departmental calendar; point person for contributing to campus wide Pre-Health Events CalendarOversee PHSRC office meeting space and UMN room reservations; ensure space is assigned appropriately for student appointments, meetings, and eventsManage student appointment scheduling process using APLUS, Google Calendar, etc.Oversee front lobby and general office maintenance (organization, supplies, etc.)May supervise student workers who will support various front desk, communications, and student services tasksSupport PHSRC courses as needed
Other Duties As Assigned (5%)Qualifications
Required Qualifications:High School Diploma/GED and five years related experience to include project management. Coursework in a related field may substitute for some years of experienceAbility to manage details, independently organize workflows, and meet deadlinesDemonstrated ability to handle multiple tasks simultaneously and prioritize competing and time-sensitive tasksDemonstrated excellent interpersonal, written and verbal communication skillsExperience in office management and/or customer service operationsProficient in Google Suite of applications, as well as Microsoft Word and ExcelPreferred Qualifications
Familiar with University of Minnesota Twin Cities campus, or experience in a comparable university settingUndergraduate degree completedCommitment to equity and diversity, and building a welcoming and inclusive environmentPrior experience working in a fast-paced, service-oriented, teamwork-driven environmentCommitment to providing high quality and supportive customer service to clients with differing identities, needs, and experiences for in-person, phone, and virtual communicationsCapacity to organize well, take initiative and problem solve independently, yet work effectively in a teamFamiliarity with APLUS, PeopleSoft, or similar student tracking systemFamiliarity with design software or programs, e.g. Adobe Creative Suite, Canva, etc.Skilled in social media strategy development and implementationProject coordination and collaboration experience, including event managementWillingness and ability to cross train and assist in other areas as assigned
About the Department
The Pre-Health Student Resource Center (PHSRC) at the University of Minnesota serves pre-health students from all majors and colleges at the U of M as they explore health careers, build a well-rounded and competitive application, and apply for health professional programs. This is done through a variety of services such as credit courses, global seminars, large-scale events, drop-in advising, one-on-one coaching, online workshops, and other educational programming. For more information please visit our website - https://healthcareers.umn.edu/Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:Competitive wages, paid holidays, and generous time offContinuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit ProgramLow-cost medical, dental, and pharmacy plansHealthcare and dependent care flexible spending accountsUniversity HSA contributionsDisability and employer-paid life insuranceEmployee wellbeing programExcellent retirement plans with employer contributionPublic Service Loan Forgiveness (PSLF) opportunityFinancial counseling servicesEmployee Assistance Program with eight sessions of counseling at no costEmployee Transit Pass with free or reduced rates in the Twin Cities metro areaPlease visit the Office of Human Resources website for more information regarding benefits.How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.Application Process:Require resume and cover letterDiversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.eduEmployment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.About the U of M
The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).