TEKsystems
Desktop Support
TEKsystems, Pleasanton, California, United States, 94566
*Description:*The Desktop Support Technician is responsible for providing advanced troubleshooting and remediation for desktop issues. This role involves coordinating with resources outside the immediate group, multitasking across various technologies, and developing comprehensive documentation.*Core Job Responsibilities:*
* *Monitor and Resolve Issues:* Constantly monitor individual queues to resolve both routine and non-routine desktop issues and requests.* *Escalation and Technical Support:* Escalate issues as appropriate and act as a technical escalation point for complex problems.* *Customer Satisfaction:* Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.* *Compliance:* Adhere to desktop group practices and procedures, ensuring compliance with corporate policies.* *Documentation:* Update Remedy and other data repositories (e.g., knowledge base) promptly and accurately.* *Process Improvement:* Identify technical and process issues, recommending and implementing improvements.* *Ticket Management:* Achieve target ticket volumes and resolution levels, ensuring efficient workflow.*Collaboration and Relationships:*
* *Team Coordination:* Work collaboratively with peers and management in IT, as well as clients, to resolve issues effectively.* *Process Adherence:* Follow established processes and practices for the group, contributing to a cohesive work environment.*Experience:*
* 3 - 6 years of experience in desktop support or a related field.*Skills:*
* Technical support expertise, particularly with Windows 10/11, O365, and Teams.* Strong problem-solving and multitasking abilities.* Excellent communication and documentation skills.*Benefits Information:*Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* *Monitor and Resolve Issues:* Constantly monitor individual queues to resolve both routine and non-routine desktop issues and requests.* *Escalation and Technical Support:* Escalate issues as appropriate and act as a technical escalation point for complex problems.* *Customer Satisfaction:* Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.* *Compliance:* Adhere to desktop group practices and procedures, ensuring compliance with corporate policies.* *Documentation:* Update Remedy and other data repositories (e.g., knowledge base) promptly and accurately.* *Process Improvement:* Identify technical and process issues, recommending and implementing improvements.* *Ticket Management:* Achieve target ticket volumes and resolution levels, ensuring efficient workflow.*Collaboration and Relationships:*
* *Team Coordination:* Work collaboratively with peers and management in IT, as well as clients, to resolve issues effectively.* *Process Adherence:* Follow established processes and practices for the group, contributing to a cohesive work environment.*Experience:*
* 3 - 6 years of experience in desktop support or a related field.*Skills:*
* Technical support expertise, particularly with Windows 10/11, O365, and Teams.* Strong problem-solving and multitasking abilities.* Excellent communication and documentation skills.*Benefits Information:*Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.