Spok
Technical Implementation Consultant (Linux) - Remote (24-97)
Spok, Hopkins, Minnesota, United States, 55305
DescriptionTravel Requirement25- 50% (Domestic)
Overview
The Technical Implementation Consultant (Linux) is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs. Relationship-building is a key skill along with your technical expertise and the ability to creatively problem-solve.A successful candidate will have considerable experience with software implementations and will be flexible to frequent travel to customer sites, both local and out of state. This person will be eager to learn new things and able to pick them up quickly.Essential Duties and ResponsibilitiesAnalysis and Design:Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communicationDiscuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchangeImplement and Configure:Independently install and configure all Spok products supported, including server and client components; assist less experienced technicians when neededWork with customer vendors, partners and on-site technicians to resolve issues as it relates to Spok software; troubleshoot, test possible solutions and escalate when necessaryDiagnose and Troubleshoot:Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolutionProvide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlinesTraining:Maintain familiarity with current and previous versions of all products, procedures and processes and technology by participating in training sessions offeredProvide customer training on all Company applications as neededCustomer Relations:Manage customer relationships; communicate and behave in a client-focused mannerDeliver customer support and service in a professional manner by proactively contacting customers, responding in a timely and respectful manner to requests, and ensuring the project meets the customer's requirements and deadlines, and providing critical details to customers when necessaryCommunication:Listen and communicate information in a professional manner to a diverse customer base, vendors and internal departments at all skill levels both verbally and in writingParticipate in customer conference calls; facilitate and conduct customer conference callsConsistently provide appropriate updates to Project Managers and customersDocumentation:Maintain existing processes, standards, and upgrade documentation; create new documentation as necessaryFollow implementation standards, project plans and related documentation to ensure a high level of success during the implementation processReporting:Evaluate and report project outcomes, customer satisfaction and customer concernsReport project status, schedules, issues, resolutions and completions to necessary partiesProvide accurate accounting of billable time, expenses, and ensure forecast accuracy for close purposesComplete timesheets on a weekly basis
Travel Requirement
25- 50% (Domestic)
Required Skills and ExperiencesBachelor degree3+ years previous experience required with enterprise software applicationsLinux/Unix, Windows, Oracle, VPN SolutionsUnderstanding of system implementation and installation processes.Windows OS TroubleshootingSetting up files and programs (IT Desktop skills)Windows Permissions/PoliciesMust be analytical and creativeSpok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok solutions. Spok enables smarter, faster clinical communication.Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935
Overview
The Technical Implementation Consultant (Linux) is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs. Relationship-building is a key skill along with your technical expertise and the ability to creatively problem-solve.A successful candidate will have considerable experience with software implementations and will be flexible to frequent travel to customer sites, both local and out of state. This person will be eager to learn new things and able to pick them up quickly.Essential Duties and ResponsibilitiesAnalysis and Design:Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communicationDiscuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchangeImplement and Configure:Independently install and configure all Spok products supported, including server and client components; assist less experienced technicians when neededWork with customer vendors, partners and on-site technicians to resolve issues as it relates to Spok software; troubleshoot, test possible solutions and escalate when necessaryDiagnose and Troubleshoot:Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolutionProvide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlinesTraining:Maintain familiarity with current and previous versions of all products, procedures and processes and technology by participating in training sessions offeredProvide customer training on all Company applications as neededCustomer Relations:Manage customer relationships; communicate and behave in a client-focused mannerDeliver customer support and service in a professional manner by proactively contacting customers, responding in a timely and respectful manner to requests, and ensuring the project meets the customer's requirements and deadlines, and providing critical details to customers when necessaryCommunication:Listen and communicate information in a professional manner to a diverse customer base, vendors and internal departments at all skill levels both verbally and in writingParticipate in customer conference calls; facilitate and conduct customer conference callsConsistently provide appropriate updates to Project Managers and customersDocumentation:Maintain existing processes, standards, and upgrade documentation; create new documentation as necessaryFollow implementation standards, project plans and related documentation to ensure a high level of success during the implementation processReporting:Evaluate and report project outcomes, customer satisfaction and customer concernsReport project status, schedules, issues, resolutions and completions to necessary partiesProvide accurate accounting of billable time, expenses, and ensure forecast accuracy for close purposesComplete timesheets on a weekly basis
Travel Requirement
25- 50% (Domestic)
Required Skills and ExperiencesBachelor degree3+ years previous experience required with enterprise software applicationsLinux/Unix, Windows, Oracle, VPN SolutionsUnderstanding of system implementation and installation processes.Windows OS TroubleshootingSetting up files and programs (IT Desktop skills)Windows Permissions/PoliciesMust be analytical and creativeSpok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok solutions. Spok enables smarter, faster clinical communication.Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935