MVP Health Care
Customer Experience CX, Sr. Service Designer
MVP Health Care, Schenectady, New York, United States, 12309
At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a
Customer Experience CX, Sr. Service Designer
to join #TeamMVP. This is the opportunity for you if you have a passion for design, self starter and energetic.
What's in it for you:
Growth opportunities to uplevel your careerA people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our teamCompetitive compensation and comprehensive benefits focused on well-beingAn opportunity to shape the future of health care by joining a team recognized as a
Best Place to Work
for and one of the
Best Companies to Work For in New YorkQualifications you'll bring:
Bachelor's Degree in Service Design, Experience Design, Business Process Design, or related fieldCertification or equivalent training in Service Design methodologiesMinimum of 3-5 years of hands-on experience working as a Service Designer, User Experience Designer, or related experience in business process designExperience in the healthcare industry with a focus on customer experience or operationsExperience with lean methods and mindsetExperience with Miro or similar remote collaboration toolsCuriosity to foster innovation and pave the way for growthHumility to play as a teamCommitment to being the difference for our customers in every interactionDigital Portfolio:
A portfolio that can be shared in a digital format (PDF or website) that demonstrates direct experience as a Service Designer and clearly outlines your role or contributionYour key responsibilities:
Facilitate workshops and collaborative design sessions with cross-functional teams; including but not limited to persona development, customer journey mapping, and service blueprintingLead the collaborative design of business resources to deliver exceptional experiences for our customersFocus on the frontstage actions, backstage actions, supporting processes and technologies that bring our customer experiences to life.Conduct qualitative research using ethnographic and participatory methodsProviding guidance to our roadmap and design efforts to align with company goalsAbility to maintain confidentiality and adhere to regulatory compliance issues as they exist and change from time to timePromote service design efforts, mindset, and methods through presentation and communicationMentor and provide training to others in the organization on the above areas to help increase our organizational understanding of UX strategyContribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.Where you'll be:
Virtual in Eastern or Central Time Zone
Pay TransparencyAt MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
Affirmative ActionMVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com.
Other details
Job Family Customer ServicePay Type SalaryMin Hiring Rate $146,120.00Max Hiring Rate $155,000.00
Apply Now
Customer Experience CX, Sr. Service Designer
to join #TeamMVP. This is the opportunity for you if you have a passion for design, self starter and energetic.
What's in it for you:
Growth opportunities to uplevel your careerA people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our teamCompetitive compensation and comprehensive benefits focused on well-beingAn opportunity to shape the future of health care by joining a team recognized as a
Best Place to Work
for and one of the
Best Companies to Work For in New YorkQualifications you'll bring:
Bachelor's Degree in Service Design, Experience Design, Business Process Design, or related fieldCertification or equivalent training in Service Design methodologiesMinimum of 3-5 years of hands-on experience working as a Service Designer, User Experience Designer, or related experience in business process designExperience in the healthcare industry with a focus on customer experience or operationsExperience with lean methods and mindsetExperience with Miro or similar remote collaboration toolsCuriosity to foster innovation and pave the way for growthHumility to play as a teamCommitment to being the difference for our customers in every interactionDigital Portfolio:
A portfolio that can be shared in a digital format (PDF or website) that demonstrates direct experience as a Service Designer and clearly outlines your role or contributionYour key responsibilities:
Facilitate workshops and collaborative design sessions with cross-functional teams; including but not limited to persona development, customer journey mapping, and service blueprintingLead the collaborative design of business resources to deliver exceptional experiences for our customersFocus on the frontstage actions, backstage actions, supporting processes and technologies that bring our customer experiences to life.Conduct qualitative research using ethnographic and participatory methodsProviding guidance to our roadmap and design efforts to align with company goalsAbility to maintain confidentiality and adhere to regulatory compliance issues as they exist and change from time to timePromote service design efforts, mindset, and methods through presentation and communicationMentor and provide training to others in the organization on the above areas to help increase our organizational understanding of UX strategyContribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.Where you'll be:
Virtual in Eastern or Central Time Zone
Pay TransparencyAt MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
Affirmative ActionMVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com.
Other details
Job Family Customer ServicePay Type SalaryMin Hiring Rate $146,120.00Max Hiring Rate $155,000.00
Apply Now