Hotel Equities
Sales Coordinator Residence Inn Akron South, Akron Ohio
Hotel Equities, Akron, Ohio, United States, 44329
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable
Sales Coordinator for the Residence Inn Akron South in Akron, Ohio.
Job Purpose:
Assist sales managers and front desk in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Provide support to the sales team in executing contracts, proposals, and correspondenceAssist with sales efforts in soliciting new business and in selling guestrooms, meeting spaceConduct site toursAssist as needed with hotel and sales related functions, parties and blitzesOversee and create social networking sitesPrepare and send out direct mail projects, sales packets and collateralProvide assistance to the Director and/or Manger of Sales and MarketingEffectively communicate and coordinate the guest's request with other departmentsAnswer and Respond to incoming telephone callsOversee office equipment maintenanceResponsible for managing all meeting room reservations and coordinating details with other departments including group agreements and set-up of meeting room.Coordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special eventsType Banquet Event Orders (BEO's), route event orders to proper departmentsMaintain the filing systemMaintain the trace SystemSet up new files as neededMaintain weekly Reader fileResponsible for spelling accuracy and professional appearance of correspondenceInventory and maintain office suppliesProduce weekly productivity reports for sales meetingsMay be asked to take accurate minutes of all sales meetingsPerform site inspections when no sales manager is availableProvide assistance to group leaders when necessaryResponsible for timely completion of monthly group status reportPerform other duties as assignedTake every opportunity to amaze the guestsEnsures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Proficient in Microsoft Word, Excel and PowerPointAvailable to meet Guests and assist with welcome/check-in which may include week-endsBasic administrative knowledge such as business letters and telephone etiquetteExtremely well organized and detail oriented.Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)Positive interaction with colleagues and guests.Excellent customer service skills are required.Self-motivated and ability to work with minimal supervision.Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systemsMust be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to taskMust be able to exert well-paced ability to reach other departments of the hotel on a timely basisMust be able to lift up to 15 lbs occasionallyRequires grasping, writing, standing, vending, repetitive motions, climbing, listening and hearing ability and visual acuityTalking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perceptionRequires manual dexterity to use and operate all necessary equipmentMust have finger dexterity to be able to operate office equipment including computers, fax machines, copiers, printers and calculators. Must be able to type 50 wpm.Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays.Amazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program
Sales Coordinator for the Residence Inn Akron South in Akron, Ohio.
Job Purpose:
Assist sales managers and front desk in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Provide support to the sales team in executing contracts, proposals, and correspondenceAssist with sales efforts in soliciting new business and in selling guestrooms, meeting spaceConduct site toursAssist as needed with hotel and sales related functions, parties and blitzesOversee and create social networking sitesPrepare and send out direct mail projects, sales packets and collateralProvide assistance to the Director and/or Manger of Sales and MarketingEffectively communicate and coordinate the guest's request with other departmentsAnswer and Respond to incoming telephone callsOversee office equipment maintenanceResponsible for managing all meeting room reservations and coordinating details with other departments including group agreements and set-up of meeting room.Coordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special eventsType Banquet Event Orders (BEO's), route event orders to proper departmentsMaintain the filing systemMaintain the trace SystemSet up new files as neededMaintain weekly Reader fileResponsible for spelling accuracy and professional appearance of correspondenceInventory and maintain office suppliesProduce weekly productivity reports for sales meetingsMay be asked to take accurate minutes of all sales meetingsPerform site inspections when no sales manager is availableProvide assistance to group leaders when necessaryResponsible for timely completion of monthly group status reportPerform other duties as assignedTake every opportunity to amaze the guestsEnsures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Proficient in Microsoft Word, Excel and PowerPointAvailable to meet Guests and assist with welcome/check-in which may include week-endsBasic administrative knowledge such as business letters and telephone etiquetteExtremely well organized and detail oriented.Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)Positive interaction with colleagues and guests.Excellent customer service skills are required.Self-motivated and ability to work with minimal supervision.Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systemsMust be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to taskMust be able to exert well-paced ability to reach other departments of the hotel on a timely basisMust be able to lift up to 15 lbs occasionallyRequires grasping, writing, standing, vending, repetitive motions, climbing, listening and hearing ability and visual acuityTalking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perceptionRequires manual dexterity to use and operate all necessary equipmentMust have finger dexterity to be able to operate office equipment including computers, fax machines, copiers, printers and calculators. Must be able to type 50 wpm.Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays.Amazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program