Tesla
Claims Supervisor
Tesla, Austin, Texas, us, 78716
A Claims Supervisor/Team Lead coaches and develops a team of 8-10 Claims Representatives/Specialists responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent by assisting with the selection of top talent. The Team Lead/Supervisor promotes a culture of claims customer service excellence where all are committed to providing a differentiated customer experience.
Responsibilities
Leads and develops a team of Representatives/Specialists ensuring the quality, accuracy, and timely resolution of claims that may include up to high exposure/complex casesContinuously develops talent by creating opportunities for direct reports to grow and strengthen new skillsPromotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectationsProactively assists in selecting top talent, delivering continuous coaching, and rewarding and recognizing employees to reinforce behavior that ensure service excellenceMonitors the work of team members to ensure reserves are adequately set and customer expectations are surpassedAnalyzes any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if neededPromotes a culture committed to identifying process efficiencies to continuously improve how work is completedRequirements
Supervisory, organizational, and interpersonal skillsComprehensive knowledge of legal liability, general insurance policy coverage and the State`s Tort LawsMay perform other responsibilities as assignedAdjuster licensing required5+ years directly related work experience.Bachelor`s degree or equivalent work experienceCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program
Responsibilities
Leads and develops a team of Representatives/Specialists ensuring the quality, accuracy, and timely resolution of claims that may include up to high exposure/complex casesContinuously develops talent by creating opportunities for direct reports to grow and strengthen new skillsPromotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectationsProactively assists in selecting top talent, delivering continuous coaching, and rewarding and recognizing employees to reinforce behavior that ensure service excellenceMonitors the work of team members to ensure reserves are adequately set and customer expectations are surpassedAnalyzes any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if neededPromotes a culture committed to identifying process efficiencies to continuously improve how work is completedRequirements
Supervisory, organizational, and interpersonal skillsComprehensive knowledge of legal liability, general insurance policy coverage and the State`s Tort LawsMay perform other responsibilities as assignedAdjuster licensing required5+ years directly related work experience.Bachelor`s degree or equivalent work experienceCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program