Amazon
Principal Technical Program Manager, Search Customer Experience
Amazon, New York, New York, us, 10261
Description
The Search Customer Experience team is responsible for worldwide customer facing search features on desktops, tablets, and mobile devices. We thoughtfully design the shopper experience from the moment a customer clicks on the search box to the point where they have evaluated the search results page and made a confident decision on how to take the next step in their shopping journey. We use customer research and customer behavior analysis to develop new features ideas and we test them through hundreds of A/B experiments each year. This immense amount of data allows us to leverage machine learning and large language models to build smarter and more personalized experiences for our customers across a wide variety of categories, from instant video and Kindle books to apparel and electronics.
We are looking for a customer-obsessed TPM to embrace the challenge of building the most delightful shopping experience on earth. You will leverage your technical expertise to effectively partner across dozens of 2-pizza teams across the company to deliver step-change improvements to the Search CX. You will manage projects with cross-org dependencies, understand competing business priorities from various business units and identify foundational technical components that will unlock new kinds of customer-facing features. You will understand the fundamentals of current search systems and help evolve the architecture to enable faster experimentation and more meaningful launches for our customers without sacrificing foundational customer needs like fluid rendering and accessibility. You will also align product, design, science and engineering orgs towards simple mechanisms covering everything from ideation to delivery to cost of ownership.
A successful leader in this role will be an exemplary communicator, both verbally and in written form, and use this skill to relentlessly advocate for customer needs. You will regularly present monthly, quarterly and yearly strategic documents to leaders up to the Senior VP level. You should love the challenge of balancing operational resilience with speed of delivery as you work on large-scale, customer facing projects. You are equally comfortable leading tactical delivery as you are defining north star vision for your area.
Basic Qualifications
7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Search Customer Experience team is responsible for worldwide customer facing search features on desktops, tablets, and mobile devices. We thoughtfully design the shopper experience from the moment a customer clicks on the search box to the point where they have evaluated the search results page and made a confident decision on how to take the next step in their shopping journey. We use customer research and customer behavior analysis to develop new features ideas and we test them through hundreds of A/B experiments each year. This immense amount of data allows us to leverage machine learning and large language models to build smarter and more personalized experiences for our customers across a wide variety of categories, from instant video and Kindle books to apparel and electronics.
We are looking for a customer-obsessed TPM to embrace the challenge of building the most delightful shopping experience on earth. You will leverage your technical expertise to effectively partner across dozens of 2-pizza teams across the company to deliver step-change improvements to the Search CX. You will manage projects with cross-org dependencies, understand competing business priorities from various business units and identify foundational technical components that will unlock new kinds of customer-facing features. You will understand the fundamentals of current search systems and help evolve the architecture to enable faster experimentation and more meaningful launches for our customers without sacrificing foundational customer needs like fluid rendering and accessibility. You will also align product, design, science and engineering orgs towards simple mechanisms covering everything from ideation to delivery to cost of ownership.
A successful leader in this role will be an exemplary communicator, both verbally and in written form, and use this skill to relentlessly advocate for customer needs. You will regularly present monthly, quarterly and yearly strategic documents to leaders up to the Senior VP level. You should love the challenge of balancing operational resilience with speed of delivery as you work on large-scale, customer facing projects. You are equally comfortable leading tactical delivery as you are defining north star vision for your area.
Basic Qualifications
7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.