Supervisor, Customer Solutions

What you’ll need to succeed as a Supervisor, Customer Solutions at XPO

Minimum qualifications:

• Bachelor's degree or equivalent related work or military experience
• 3 years of related experience

Preferred qualifications:

• Strong project planning and development experience
• Experience building and improving processes and establishing metrics to track and illustrate performance
• Proficient in Microsoft Office
• Able to learn new systems quickly
• Available to work extended hours when necessary
• Able to travel occasionally
• Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or a supply chain environment
• Highly organized with proven ability to multitask; able to prioritize workload under pressure and meet deadlines
• Excellent verbal and written communication skills
• Able to maintain high ethical standards and confidentiality
• Exceptional problem-solving skills

About the Supervisor, Customer Solutions job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Lead the team to achieve a superior level of customer satisfaction
• Facilitate account onboarding, including scope, training, process documentation, etc.
• Develop customer-specific procedures; lead and ensure continuous process improvement in all customer engagements
• Ensure the team is meeting the expectations of both internal and external customers
• Advocate for best-in-class customer experiences and a customer-focused XPO culture
• Work directly with customers on complex issues to gather the voice of the customer (VOC) data
• Analyze, develop and monitor metrics and key performance indicators; provide appropriate reporting to senior management including opportunities to improve current service offerings
• Collaborate with internal teams to drive continuous improvement
• Promote a high level of employee engagement
• Hire, motivate, mentor and develop direct reports and aid them in achieving their career goals

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

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