GenAI Business Analyst with Salesforce service cloud

X-X years of experience as ServiceDesk technician.Must have the ability to provide technical and troubleshooting Network related issues.Ability to learn terminology, applications, and standard procedures for performing the job function while looking for areas of improvement.Performs routine and basic tasks using established procedures.Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activitiesIMACD activities, training and job-aids for new usersVendor coordination with third-party firm to manage the Asset Management lifecycle.Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android

Provide basic level knowledge to users on hardware & software usage including onboarding orientations