Philips International
Clinical Applications Specialist
Philips International, Charleston, West Virginia, United States,
Clinical Applications Specialist
Clinical Applications Specialist (Remote Based with Travel)In this role, you have the opportunity to facilitate the successful clinical implementation of Philips IntelliSpace Cardiovascular (ISCV) in the customer’s production environment. You will conduct workflow analyses on customer sites and make recommendations to the customer for changes to their workflow in anticipation of the system. You will serve in a consultative role regarding all clinical decisions throughout the implementation project.Your role:Serving in a consultative role with the customer throughout the implementation, to provide for a smooth, effective and successful implementation of the product in the customer environmentProviding clinical training courses for customers and/or employees, in the use of complex situations for multiple products, while developing specifications for content of coursesIdentifying potential issues at customer sites and investigating customer issues by working closely with Technical Support service personnelPreparing weekly reports for administration on all aspects of the applications training operationsReviewing feedback from customers, compiling and analyzing support data, and recommending procedural and training changes as appropriateAttending seminars and training sessions necessary to maintain the appropriate level of professional competenceTraveling up to 75% by car and air, to customer sitesYou're the right fit if:You’ve acquired 3+ years of experience in a Sonography role and/or 2+ years supporting/implementing Cardiology Informatics software1+ year as a trainer or analyst for clinical softwareYou have a Bachelor’s Degree (clinical field preferred)RDCS, RCIS, or FASE certification (preferred)You must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this position.Ability to diagnose complex customer issues and drive for resolution cross-functionallyProviding excellent customer service while maintaining a high-level professional demeanor and interpersonal communications skillsHow we work together:We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is a field role.About Philips:We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.Philips Transparency Details:The pay range for this position varies by state, with the actual base pay offered depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more.Additional Information:US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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Clinical Applications Specialist (Remote Based with Travel)In this role, you have the opportunity to facilitate the successful clinical implementation of Philips IntelliSpace Cardiovascular (ISCV) in the customer’s production environment. You will conduct workflow analyses on customer sites and make recommendations to the customer for changes to their workflow in anticipation of the system. You will serve in a consultative role regarding all clinical decisions throughout the implementation project.Your role:Serving in a consultative role with the customer throughout the implementation, to provide for a smooth, effective and successful implementation of the product in the customer environmentProviding clinical training courses for customers and/or employees, in the use of complex situations for multiple products, while developing specifications for content of coursesIdentifying potential issues at customer sites and investigating customer issues by working closely with Technical Support service personnelPreparing weekly reports for administration on all aspects of the applications training operationsReviewing feedback from customers, compiling and analyzing support data, and recommending procedural and training changes as appropriateAttending seminars and training sessions necessary to maintain the appropriate level of professional competenceTraveling up to 75% by car and air, to customer sitesYou're the right fit if:You’ve acquired 3+ years of experience in a Sonography role and/or 2+ years supporting/implementing Cardiology Informatics software1+ year as a trainer or analyst for clinical softwareYou have a Bachelor’s Degree (clinical field preferred)RDCS, RCIS, or FASE certification (preferred)You must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this position.Ability to diagnose complex customer issues and drive for resolution cross-functionallyProviding excellent customer service while maintaining a high-level professional demeanor and interpersonal communications skillsHow we work together:We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is a field role.About Philips:We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.Philips Transparency Details:The pay range for this position varies by state, with the actual base pay offered depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more.Additional Information:US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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