TEKsystems
Problem Manager
TEKsystems, Chicago, Illinois, United States, 60290
Description:
One of our customers is looking for a Problem Manager to join their team on a contract basis. The Problem Manager will manage the problem management process, including incident response, root cause analysis and proactive issue resolution and be responsible for all Major and Critical issues, investigating reoccurring issues, response and prevention management. They will also p artner with the leadership team to drive adoption and ITSM awareness by driving consistency and accountability in the team's understanding of their roles and responsibilities, as it relates to Problem Management and Incident response.
Must have the following experience:
Technical expectations:
• Proficient in using key tools and platforms such as JIRA, Confluence, Slack, and other ITSM tools.
• 10+ years of ITIL and ITSM processes.
• Must be able to assist engineering teams in conducting effective postmortems and root cause analysis
• Experience working in a hybrid environment with services spanning on-prem and cloud infrastructure.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
One of our customers is looking for a Problem Manager to join their team on a contract basis. The Problem Manager will manage the problem management process, including incident response, root cause analysis and proactive issue resolution and be responsible for all Major and Critical issues, investigating reoccurring issues, response and prevention management. They will also p artner with the leadership team to drive adoption and ITSM awareness by driving consistency and accountability in the team's understanding of their roles and responsibilities, as it relates to Problem Management and Incident response.
Must have the following experience:
Technical expectations:
• Proficient in using key tools and platforms such as JIRA, Confluence, Slack, and other ITSM tools.
• 10+ years of ITIL and ITSM processes.
• Must be able to assist engineering teams in conducting effective postmortems and root cause analysis
• Experience working in a hybrid environment with services spanning on-prem and cloud infrastructure.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.